1 reviews | Active since Sept 2014
Cell C - not connecting my way.
I would like to share, I guess for the last time, a sad and horrible experience with Cell C. After two posts on Hello Peter, one email to their customer service department, and in total 19 phone calls in the past week, Cell C have proven that my business, which is now 4 contracts in total, is not important enough. That being a loyal customer is a given and they will reward you with deplorable service. I am going to return the hand set that I received, as they have failed to activate my sim card and assist with a port from MTN to Cell C, a week (7 days) later. Please note that for the remaining three contracts, I will not upgrade or continue doing business with Cell C. Thank you for showing me exactly how insignificant a customer is. How little it means that for the first 6 out of the 7 days I have asked kindly, please, please assist me with just doing what you were supposed to do. That on day 7, I am not allowed to be disappointed, angry. Please do not go through the 'trouble' of responding with a recited sentence. I don't care that you are requesting this or that from whoever. Just like you don't care.
We will make certain that you connect your way with us.
We care and value you, the matter is with the relevant department. You will be contacted during the course of the day.
Regards
Cell C | PN
We will make certain that you connect your way with us.
We care and value you, the matter is with the relevant department. You will be contacted during the course of the day.
Regards
Cell C | PN
This morning, I went into a Cell C branch, basically what they did there was the same what I was doing for a week. Eventually around 12h00, the phone picked up the network. Wow, what? Amazing right? No! I am unable to receive calls but I can make calls. I have been on the phone from 16h00, speaking to A-Z in all departments, nobody helps. So thank you, another day where I really regret taking out this contract with Cell C.
This morning, I went into a Cell C branch, basically what they did there was the same what I was doing for a week. Eventually around 12h00, the phone picked up the network. Wow, what? Amazing right? No! I am unable to receive calls but I can make calls. I have been on the phone from 16h00, speaking to A-Z in all departments, nobody helps. So thank you, another day where I really regret taking out this contract with Cell C.