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zamokuhle S

1 reviews | Active since Mar 2009

29 Jan 2019, 11:32

Cell C Not Concerned With Customers

So I decided to take up a Cell C offer to have my fiber contract with them, their offer can with a free 3 months subscription which includes Black. Needless to say since October my Black service has not been activated, I have on numerous occasions requested the voucher number to be sent from pillar to post. To add insult to injury I have sent numerous mails and to this day no one, I mean no one has been able to assist me. I have been on a call with their agents who couldn't even assist me and I had to spend over 1;45 just to reset my fiber password. I would to put it that Cell C is the worst service provider and I am not being treated as a valued customer. This is the very last resort and I want OUT! Upon signing up I was told my email was registered and the gentlemen who came to install made sure, however I get emails telling me my email is not registered. I have been going back and forth with no one assist me. I have called, tweeted, emailed and still no assistance what am I expected to do now go Camp at their offices for help!!!

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Replies (3)
Cell C
Cell C's reply29 Jan 2019, 12:02
Official
Hi Zamokuhle

We care and value all our customers as customer satisfaction is a priority to us.

A team member will follow up on this matter with our Fiber team and assist. Apologies for the poor service you have experienced.

Do expect communication.

Regards
Cell C | PN
Cell C
Cell C's reply29 Jan 2019, 15:50
Official
Maropeng has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time. 

Regards 
Cell C | PN       

Cell C
Cell C's reply30 Jan 2019, 12:50
Official
Maropeng has been in contact with you to assist with this matter, he has escalated the matter to Black and Fibre for further assistance. 

Regards
Cell C | PN