Cell C not complying with CPA. What can I do?

On the 3rd of May I had a problem. Cell C had ****** 140 GB of my prepaid data saying it only has a 12 month shelf life. This was despite nothing said to me when buying, no posters to the effect in-store and the salesperson selling me 200GB of pre paid data saying it will "Never Expire". So, I called their Contact Centre to be told my only solution - buy 200GB data again.

Like an IDIOT I trusted the message, went on-line and from the only place on their site offering 200GB of Data, the 'Black" tab, I purchased 200 GB of data.

Thats when my second NIGHTMARE began.

Black Data - is not data. It cannot be used.

So within 10 minutes of buying it and realising my mistake I called their Contact Centre again, to be transferred eventually to a arrogant and combatative Supervisor called Mbaleki who promised she would escallate my request for a refund. She also promised I would be sms'd a reference number. I never got a reference number.

Today, the 5th, when I called the Contact Centre to follow up I was told that my matter had NEVER been escallated by Mbaleki and anyway Cell C would NOT refund me the R 15 00 paid for the data because I had made the mistake and not purchased the right data.

In-terms of the CPA this is ******* and yet Cell C laugh at me and are NOT PREPARED TO DO ANYTHING. This was according to Enoch another Team Leader who I spoke to this morning.

Is there anyone out there....anyone who can help me?