Cell C not alocating my funds and suspending my account

To Whom It May Concern, I am writing to formally lodge a complaint regarding the ongoing suspension of my Cell C account, despite my account being fully paid and multiple assurances from your call centre that the issue would be resolved. In November 2025, I experienced financial difficulties which resulted in my account not being paid on time. By 8 December 2025, I had gathered the full outstanding amount of R1,864 and made payment in full. Unfortunately, a Cell C call centre agent provided me with an incorrect reference number, which caused the payment not to be allocated to my account. Since making the payment, I have contacted Cell C numerous times. On each occasion, I was assured by different agents that the payment would be correctly allocated and that my account would be updated accordingly. Despite these assurances, my account was suspended, even though I am up to date with my payments. On Tuesday, 6 January 2026, I contacted Cell C again and was explicitly informed that: The payment had now been allocated, and The suspension on my account would be lifted As of today, my account remains suspended, and no action appears to have been taken to resolve this matter. This lack of follow-through has caused significant inconvenience and frustration. Below are my details for reference: Contact Number: *** Account Number: ***2 Case Number: *** I request that this matter be treated as urgent, that my account be immediately restored, and that written confirmation be provided once the issue has been fully resolved. I also expect an explanation as to why this matter has not been resolved despite repeated assurances. I trust that Cell C will take this complaint seriously and resolve it without further delay.

Regards Andre Knoetze