PJ
Pieter J

1 reviews | Active since Dec 2018

07 Dec 2018, 11:49

Cell C non existing LEGAL Department!!!

Two years ago I bought out my then contract with an offer from Cell C at that time. So Cell C never cancelled the contract. It took me almost 8 months to rectify the problem and after someone at Legal went through all my calls, they realised that it was a mistake from Cell C side and then reversed all costs that did accumulate in that time. I was very relieved when this was resolved. Now two years later I am trying to apply for motor finance only now to find out that that transaction was listed on ITC. I tried to phone Cell C legal department to get them to remove the listing on ITC, but after almost two hours on the phone and being transferred to and from all sorts of departments, no luck to speak to someone at Legal.

The best part of it all is that it was not duet to any fault from my side, but are now have to face the useless communication channels of Cell C!!!

0
Replies (4)
Cell C
Cell C's reply07 Dec 2018, 12:01
Official
Good afternoon Pieter

We will get someone to liaise with Legal team and assist. Be assured this will be sorted.

Regards
Cell C | PN
PJ
Pieter J's update07 Dec 2018, 12:15
Reviewer Update
Can you please get someone to call me urgently, I need to resolve this today!
Cell C
Cell C's reply07 Dec 2018, 14:50
Official
Moses has been in contact with you to assist with this matter and apologized for the poor service you have experienced.

Regards
Cell C | PN
PJ
Pieter J's update10 Dec 2018, 10:39
Reviewer Update
I was promised that I would have a response Friday 7/12/2018 afternoon or Monday morning first thing. Still waiting for Moses to reply to me!