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HM
Henro M

1 reviews | Active since Feb 2022

16 Feb 2022, 11:24

Cell C - No Support or Assistance

I have created tickets and have been contacting Cell C since the 2nd of February and was promised a manager would phone me asap. I have spoken to over 7 employees and none of them are able to assist me in any way except to confirm my details and current bill. All of these resources have told me that their manager would phone me asap. I have not received any call or mail to assist me with my issue. Cell C have charged me enormous amounts of money with no one able to tell me why or stop this from continuing. I need someone from Cell C that can assist and phone me asap.

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Replies (16)
HM
Henro M's update16 Feb 2022, 13:17
Reviewer Update
Hi,

Please call me on my contact number and I will provide the details.


HM
Henro M's update17 Feb 2022, 14:30
Reviewer Update
Hi I just spoke to someone about my complaint. They mentioned they would send me an email and I would reply to that email with more information. But at the end of the call she mentioned that I should send an email and I do not have any email address to send it to. Please send me the email so I can reply on the mail. Thanks
HM
Henro M's update24 Feb 2022, 14:08
Reviewer Update
Hi I rep**** with the information as requested. Please call me asap with the resolution.
HM
Henro M's update02 Mar 2022, 09:03
Reviewer Update
It has been over a month and I have not spoken to anyone at Cell C that can assist me.
HM
Henro M's update09 Mar 2022, 13:39
Reviewer Update
Hi still waiting for this to be resolved. I was told that someone would contact me and send me an email, this has not happened yet.
HM
Henro M's update25 Mar 2022, 10:12
Reviewer Update
Hi still waiting for this to be resolved. This is becoming a bit of a joke.
Cell C
Cell C's reply25 Mar 2022, 12:30
Official
Hi Henro 

We apologize for the delay. 

Our team will have the matter followed up and revert back. 

Regards
^MP
HM
Henro M's update11 Apr 2022, 09:58
Reviewer Update
Still waiting. Cell C is charging me additional fees because the bill has not been paid because you guys need more than 3 months in order to help 1 client.
HM
Henro M's update13 Apr 2022, 13:14
Reviewer Update
Hi I am receiving emails and notifications that my services will be stopped because my bills are not paid. But I have been waiting for feedback from Cell C for months. Can you guys maybe contact me and resolve my issue before my services are suspended?
HM
Henro M's update22 Apr 2022, 09:16
Reviewer Update
Hi Cell C has now suspended my services on my phone. I cant use my phone for anything and I am still waiting for someone to assist me. I have been waiting for 3 months and I have been trying to resolve this issue but as soon as I speak to someone at Cell C they need 3 weeks before they can give me feedback!!!! Call me asap!
HM
Henro M's update25 Apr 2022, 11:16
Reviewer Update
Still waiting...
HM
Henro M's update25 Apr 2022, 11:17
Reviewer Update
Please call me asap, I can't phone you because my phone is not working!
HM
Henro M's update26 Apr 2022, 13:35
Reviewer Update
Still waiting...
HM
Henro M's update03 May 2022, 10:45
Reviewer Update
Can someone at Cell C willing to do their job just phone me!!!
I have been waiting for Cell C employees to phone me back for 3 months!!!
HM
Henro M's update03 May 2022, 10:47
Reviewer Update
The ticketing system closes the tickets after a week, maybe you should change this to 4 months them maybe someone can call me before the system automatically closes the ticket and it looks like your employees are doing their jobs but the tickets were never completed or resolved!
HM
Henro M's update11 May 2022, 10:21
Reviewer Update
So strange Cell C calls me every day to request payment but I have been asking you for months to call me and that can't happen and none of the resources phoning me can assist with anything, they have put me through to other departments and I waited on the call for 1hour and 59 minutes before the call got dropped automatically by the system. Please call me because you stopped my services and in order for me to complete payment I need to call you. You should really have someone external to come in and resolve your workflow problems in the company. This is actually unacceptable service for Cell C!