Cell C NO SERVICE STILL TAKES PAYMENT

I am an existing client with cell C and app**** for a data contract whereby I receive a router and 100 gigs of data monthly. The contract is only a few months old and we logged a complaint early March to stating we have no internet connection. A technician was dispatched to check the cell tower which was not faulty and then came to the property to inspect router and then confirmed that the router is faulty. We were advised to take it to the Table Bay Mall store where we would receive another router. When we asked what happens to the bill as we haven't had internet connection for a few days, he advised that we are not to worry as we will not be billed. Got to the store and was told there was nothing in stock, we would have to wait a week. We contacted the store on numerous occasions and was promised that the store manager would fone back on numerous occasions.We contacted the call centre again explained the problem and again was given reference numbers. We were also give a reference number regarding the account as we could not pay for a service we were not receiving. A good few days later we were contacted and told that there would be no replacement and that the router had to be brought to the store and sent for repairs. We took the router to the store and booked it in 29 March and was then told it would take 3 weeks. Since then my bank account has been debited for the full amount and my new bill already raised again for the full amount. Desperately I foned the Cape Town head office and there my troubles started again. I have now been told that the router never reached the repairs department as Table Bay Mall store did not contact them for collection. My references are ********** 02, ********** 04, ********** 599.Apparently the other reference numbers were all closed as this was never worked on. I also have the names of the people I spoke to. WHEN CALLING THEM YOU EXPLAIN YOUR STORY ONLY TO BE TOLD I CANNOT ASSIST AS IT'S NOT MY DEPARTMENT THEN YOU TRANSFERED TO THE WRONG DEPARTMENT AGAIN. DO THESE PEOPLE K OW WHAT THEY ARE DOING?? PLEASE IS THERE SOMEONE THAT IS ABLE TO HELP ME IN GETTING THE MATTER RESOLVED AND THE CONTRACT CANCELED?? THEY QUICK TO NAIL YOU WHEN YOU DON'T PAY. CELL C IS A TERRIBLE COMPANY PLS DO NOT TAKE OUT ANY CONTRACTS WITH THEM AS YOU WILL BE PAYING FOR SOMETHING YOU DON'T HAVE.