CELL C. NO SERVICE. NO EXCEPTIONS. EVER.

You have been 'following up' for almost 3 months now. I'm not holding my breath.

Just to give the whole story: In August I took out a new Cell C contract ''unlimited special" with a Nokia 6 at R999 per month. The phone worked for exactly 8 days and then it bombed out. I took it to Cell C who sent it in to their repair centre. We waited until 18 September to get an answer from them. They said the phone was faulty and we could get another Nokia 6. It is now almost a month later and two and a half months since our nightmare started and STILL no phone. They have used the 'back order' excuse to exhaustion - giving us the run-around for days on end (with their Mall of Africa branch outright LYING to us about stock) and when they couldn't use that one anymore because they have no idea whether the phone is going to be discontinued or not, they said I could get a 'replacement'. I subsequently went to get this replacement this morning (I'm still not sure what that is but it better have the same specs as the Nokia 6). And guess what? The person working with the authorisations to give permission for me to get a new phone is weekend off!!! How on EARTH do you run a huge cellphone network, spend millions of rands on infrastructure and in the whole of Gauteng only ONE PERSON can do authorisations??? WHAT am I missing here??? Well, the whole world will now know about Cell C's incompetency. I have HAD it with them. Facebook, LinkedIn, Instagram, Twitter, Hellopeter - you name it. They WILL pay attention to me and fix this. I have HAD it with bad service that I am actually PAYING for!!! I will not stop and I'm NOT going to disappear until they sort out this mess. I have been patient for weeks on end now. I'm done paying for something I don't have. I have FOUR contracts with them and this is the thank you I get? Aikona!

Feedback: A very friendly Maropeng from Cell C's social media department just phoned me and said that he is on the case and will revert back to me before 1pm on Monday 16 October with either a Nokia 6 (the original phone I got with my contract) or a fair comparison phone (in this case a Samsung J7 Pro according to GSM Arena - I do NOT want a Sony etc.) I am waiting with baited breath. Will keep you posted.

Even more Feedback: And so, in true Cell C fashion, all the promises made to me on Saturday AND Sunday that someone will DEFINITELY get back to me before 1pm today - absolutely nothing. Can't say I am surprised. Well stick to me Cell C, I am going to make you famous. Maropeng & Theodora, I warned you that the whole world including the National Consumer Forum was going to find out how you treat customers. This is it, I have been patient 8 WEEKS now.