1 reviews | Active since Jan 2016
Cell C - No service for 13 days
27 Dec 2015 - Cell C de-registered me from the network, no internet, no service.<br> <br> 27 Dec 2015 - 8 Jan 2016 (13 days) - Go into CELL C store 7 times,do 6 sim swaps & phone customer care 20 times. Do a factory reset twice & phone has been checked & found to function normally with all other networks and access wi-fi.<br> <br> During this time, internet has not come back once and I now have a very bad/weak signal for calling if the call manages to get through to me at all.<br> <br> Monday,4 Jan 2016 I was told to lodge an issue with the network department, this was done and 2 Cell C employees came to my house to check my signal on the Tuesday,5 Jan 2016,why I don't know cause I don't have any internet service no matter where the F##K I am. (its not the strength of the signal)<br> <br> Wednesday,6 Jan 2016 I try cancelling my Contract having been without service for 10 days to be told that cos of the network investigation I can't cancel, then Im told they are investigating putting a booster at my house or putting a new signal tower up in my area. This doesn't help me, it is not a network issue, its a f##king access issue. <br> <br> And to top it all off, if I ever manage to cancel my contract they want to penalize me.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
