LS
Lizelle S

1 reviews | Active since Sept 2015

01 Sept 2015, 23:06

Cell C - No service & CEO could not be bothered!

Note:<br> Cell = Cell phone Contract<br> L/Top = Laptop Contract<br> <br> o May '14, I upgraded Cell @ R299 x 24 months, which includes 2GB data.<br> Early in 2015, I noticed the debit order suddenly changed to R309.<br> Cell c advertises their prices won't change for duration of contract!<br> o Jun '15, I took out the L/Top @ R519 x 24 months, which includes 1GB day & 2GB night data.<br> o Total for 2 contracts = R828 (should be R818)<br> <br> June accout (due 31 Aug):<br> Cell: - 2 GB data - made 988 internet calls = R299<br> 1 Aug, Paid R309 - 11 Aug, service is suspended! ???<br> L/Top: - 3GB data - made ONLY 47 internet calls = R1,714-92<br> 17 Jul, Lodged a complaint<br> 1 Aug, Paid R519 - service still working!<br> <br> I've sent numerous e-mails, have been fighting since 17 Jul & it is sill not sorted out!!<br> <br> I've even mailed the CEO 3 times, but he could obviously not be bothered, as I have not heard 1 word from him to date!!!

0
Replies (2)
Cell C
Cell C's reply02 Sept 2015, 07:35
Official
Hello Lizelle v Staden,

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN
LS
Lizelle S's update11 Mar 2020, 03:03
Reviewer Update
Sorry, I totally forgot to post a reply on this, to say that the problem was sorted out, Sebastin Samuel actually came to my house to sort this problem out!
If he still works for Cell-C & you have a problem, you might want to contact him on:***

Sebastin, Thank you so much for your help!!