AN
Allan N

1 reviews | Active since Sept 2016

14 Sept 2016, 14:32

Cell C NO service

<p>i am still waiting after 2 weeks for a consaltant/manager to call me back in connection with my issue. i have called in 10 times with the ussual answer of " i promise this time we will sort it out for you". i would love Cell C to do an internal investigation to how many times i have called in the last 4 months to solve the issue!!!! i understand human error but been promised by 15 consultants at the least to call back and not a SINGLE one has called back. </p>

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Replies (3)
Cell C
Cell C's reply14 Sept 2016, 14:50
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply15 Sept 2016, 10:44
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply15 Sept 2016, 13:08
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,