Cell C - no sense of customer service whatsoever

I have been a Cell C customer for 8 years and have been loyal up to this point. My account is overdue and was told to make last month's payment so that my account can stay temporarily open so that I receive text messages and incoming calls. I was then told to send the proof of payment as I called in due to the fact the my line had been deactivates in that I am not receiving calls or text messages. I sent the email to directly to the customer service advisor who advised me to do so and received no communication back. I called in to gins out if the payment had been allocated to my account a few days later to which I was told to give it another 24 hours so I did and called back the next day to which I was again told to give it another 24 hours. I did so and called in to be told it is still not allocated which I then asked to speak to a Team leader which I rarely do but as a Team leader in a contact center myself, I understand the importance of taking ownership to get a resolution to customers' queries. The Team leader I spoke to promised me she will escalate this and get back to me which was almost 2 weeks ago and still no call from her. I called in again a few days later and to my surprise was told to email the collections department as the customer service department has no contact with them as they working frlm home during lockdown which all other companies have made sure that everyone is contactable during lockdown besides Cell C. I have made multiple calls to confirm if the amount has been allocated to my account since then. As I type this I have just gotten off a call where the 1st the advisor said she the amount has been allocated and she will open my line immediately of which that wasnt done. I called back and the next advisor dropped the line because I questioned the information she was giving me and asked for us to come up with a solution to this. I called back and the next advisor said that everything that I have been told to this point was not possible which I then asked to speak to a Team leader once again, she told me the team leaders were all in a meeting and she wasn't sure on which call so she will get one of them to call me back to which I asked to stay on the line since I am still waiting for the previous team leader to contact me back 2 weeks later. A team leader took over the call and advised that he will rw escalate the my enquiry which was raised by the previous team leader who is still not able to honour her word. I explained to this team leader that I have heard it all and he is just repeating what was promised to me 2 weeks ago. He promised that when it is re escalated it becomes a priority, so let's see how this materialists. My whole household has a contract with Cell C which I got them to open due to the fact that I am very loyal to a brand but I have left companies for less than this, I have never experienced such poor customer service and I have been in the customer service industry for 10 years now so I automatically give contact centers the opportunity to correct themselves where they have fallen short but this is beyond pathetic.