Cell C- No query resolution

I submitted the below request on the Complaints site for Cell C on the 13th of September 2021: Good Afternoon I cannot afford my Cell-C contract and requested that the contract be cancelled and I will pay the arrears amount until fully paid up. My contract cancellation month is Sept. I cannot let the monthly amount accumulate on the arrears amount.

If the contract cannot be cancelled, then freeze the account so no additional fees are added which I cannot pay.

I received the below feedback from Cell C: Cell C's response · Sep 13, 2021 Good day

Thank you for reaching out to us.

We will assist with your request, please send us your query + the Cell C number in question and the number we can reach you on to ***.

^NZ

Which I did on the same day.

Till today no one has bothered to get in contact with me. I phone regular the Cell C Call Centre and also just get empty promises.

I need to have this sorted.