Cell C No More

My husband has been a customer of Cell C for a couple of years and his phone has been recently ****** for not even over two weeks ago. He immediately upgraded his handset to the latest Huawei P40 Lite and while doing that the agents in store couldnt even arrange a plain black handset for him instead saying that the only one available is the unicorn looking colour. I mean they didn't even try to assist him further to make sure that there customer is satisfied by the time he leaves the store. Anyway he took the phone because he couldnt deal on how helpless they were to him. Not even two week later of having the new handset , the phone started freezing, side buttons were unable to be pressed, fingerprint couldnt work and then he went to the store to inform them of the problems he is receiving with the handset. HE WENT IN AND THEY HAD BAD ATTITUDES, SHOWED NO SYMPATHY, THEY WERE HELPLESS AND HAD A NERVE TO TELL HIM TO PAY FOR DAMAGES THAT HE ISNT EVEN LIABLE FOR. We are completely disgusted in the service received after being such a loyal customer that they couldnt even be loyal to us as a service provider. We are never going back after the Bad Service we received .