Cell C- no help with ***** case.

So went to Cell C because someone took out a contract on my partners name, where he does not even have an account. We went to Cell C to find out how to rectify the situation, we then gave an avidavid to confirm that he did not take out the contract on his name along with bank statements to verify that money has been deducted from his account.

Cell C said they will send it through to the ***** department and they will block the account. And here we sit again 2 weeks later where there has yet again been money deducted from his account where he is unable to reverse the transaction. Now we hear that they have not even sent through the documents and that there will still go money off until they take his case. Cell C said they will give a reference number and will contact him soon as possible, no one has called or even notified how the process is going. We're told that he needs to get yet another avidavid to prove that it was not him, which is absurd as they have not done their job.

They tell us no they can't cancle the contract because its will be investigated for *****. Cell C has no clue whats going on and are unwilling to help rectify the situation. As a result my partner will now recieve a bad credit score because they don't see the need to cancle the contract and don't care that he still needs to pay the amount every month. And apparently the person who took out the account opened the account without any documents or even coming into the shop. So how can you as a service provider knowingly open an account without any verified credentials?

So now they look at us with blank eyes and pulled up shoulders and every time they need to phone the service provider and wait 20min for someone to anwer and to tell us the same thing all over again that it needs to be sent to *****.

Absolutely pathetic!