Cell C no help

Item: Cell C
Rating: 1
Author: Colin B

I have been trying to change my debit order details with cellc for about 3 weeks, 6 phone calls, emails and nothing happens, I have been a cellc client for 20 years and i cannot believe this bad service and if they try draw money from the old account and it fails I get charged an extra R75. This is terrible service, no one comes back to me or tries to fix the problem. I have to struggle to pay them, bad.

Helpful (0)

Replies (1)

Cell C's replyOfficial

28 Aug 2025, 09:31

Dear Colin Brown,

We would like to provide you with the final feedback regarding your request:

We requested your new bank details along with a bank account confirmation letter.
The confirmation letter was received.
Your bank details have now been successfully updated as per your request.

Thank you for allowing us to assist with your query. To help us improve, kindly click on the link sent to you via email and SMS to rate the service you received. Your feedback is highly valued.
Kind regards,
Cell C | TM

Cell C's reply28 Aug 2025, 09:31

Official

Dear Colin Brown,

We would like to provide you with the final feedback regarding your request:

We requested your new bank details along with a bank account confirmation letter.
The confirmation letter was received.
Your bank details have now been successfully updated as per your request.