CELL C - NO HELP

Good Day

After Cell C failed to complete by Cancellation of my Contract, I was left with bad debt record, which was fault on their side as they did not capture my documents correctly.

After a YEAR's struggle they finally sent me a letter that they send through to the Credit Bureau. I know that Cell C have emailed through the letter to the Credit Bureau, but this whole situation has caused multiple problems, and I do not this this is really fair as this issue was caused by Cell C not carrying through my cancellation. Can you please find out why the bad credit record from Cell C is still reflecting on my name. I was supposed to take out a contract with Vodacom, as my MTN contract ended in August. My phone was ****** and therefore I desperately need a phone, as I am borrowing a phone from someone but I cannot do so anymore. I really need to take out a contract with Vodacom to be able to get a phone, but I cannot do so because of the bad debt reflecting on my name. Is there something that can be done from Cell C’s side to hurry up this process? Can you contact the CB? I really feel enough inconvenience was caused by this whole process. Looking forward hearing from you.

This was my ORIGINAL message to Cell C on 2 October 2017, and still I have received no feedback what so ever. Please can you fix this, so that I can clear my name and get a phone. Thank you