WG
Wynand G

1 reviews | Active since Mar 2013

27 Mar 2021, 07:30

Cell C - no customer service

In January I received a call from Cell C customer centre offering a contract. I indicated I will revert back to them. not accepting. the next day they called again and informed me the phone will be delivered. why? i didn't accept. I received the phone and called them to take back the phone unopened as I don't want the contract. they send RAM couriers to collect the phone and waybill number RW***1 is my proof. yet for past 2 months they deduct from my bank account.

I've been send from pillar to post but it seems *********** teams at Cell C and no one can actually help me stop this contract I didn't accept. account number as per them is ***. can I please have a senior manager from cell c contacting me.

0
Replies (2)
Cell C
Cell C's reply27 Mar 2021, 12:32
Official
Hi Wynand

You have come through to the correct platform for assistance, we'll ensure that this matter is sorted.

Do expect communication.

^PN

Best regards,

WG
Wynand G's update01 Apr 2021, 14:59
Reviewer Update
I would like to recommend / applause Thabisile Ngcobo from Cell C Social Media Team. She has been exceptional after I posted my original review. I didn't know we still have people with such quality of customer service. job well done and thank you to her and her team for making my review and perception of Cell C and customer care in totality change. Thumbs up to her.