CELL C - NO CONSIDERATION FOR THEIR LOYAL CUSTOMERS.

Cell C,

I had a router/data contract with CellC which ended in October. I was not notified that the tariff had increased thereafter. I phoned in to query the higher premium (double of what I was paying) and was told by the consultant that I am now on a month to month contract hence the increase in the tariff. I wanted to cancel the contract and was advised that they can’t cancel unless I pay outstanding amounts. I have been paying the normal bill as I was not notified it had increased. CellC is a ******* . I understand the month to month contract however CELL C increased the monthly payments not even considering if I could afford this or not. The contact center is really unhelpful. Cell C just puts us in unnecessary debts , worst customer service I have ever experienced.