Cell C - No Competent Agents

Item: Cell C
Rating: 1
Author: Dion C

I took out a contract with Cell C. I did a number change. I changed my contract number to my Cell C pre paid number and when I did a follow up Cell C put a contract on my pre paid number as well. Now I have got 2 contracts with Cell C. How does a bumber change end up adding a contract to that number. Are the agents competent to handle any customer queries or are they just there make up the numbers. This is why Cell C is closing down and losing business.

Helpful (0)

Replies (3)

Cell C's replyOfficial

17 Aug 2022, 15:09

Hi Dion C

Thank you for reaching out.

Kindly be advised your case was escalated today to retention and it's already assigned to someone. You will be contacted.

^NH

Best regards,

Cell C's reply17 Aug 2022, 15:09

Official

Hi Dion C

Thank you for reaching out.

Kindly be advised your case was escalated today to retention and it's already assigned to someone. You will be contacted.

^NH

Best regards,

Dion C's updateReviewer Update

19 Aug 2022, 11:53

I received a SMS from Cell C today asking me if they did a great job resolving my query. Cell C did not contact ne regarding what was done and if my query was resolved. Cell C must wake up and resolve ny query and phone me and tell me whatvwas done to resolve my query. Worst service provider ever. I am still waiting Cell C.........

Dion C's update19 Aug 2022, 11:53

Reviewer Update

Cell C's replyOfficial

19 Aug 2022, 14:24

Good day Dion

We will follow up and revert to you.

^NT

Best regards,

Cell C's reply19 Aug 2022, 14:24

Official

Good day Dion

We will follow up and revert to you.

^NT

Best regards,