Cell c no compassion during Covid 19

Currently have a data contract with Cell c availing me 15gigs per month. My contract has terminated during the lockdown period(MAY). I have been advised in the ending of March 2020 by a Cell c representative to contact Cell C on the 20/04/2020 in order to cancel the contract. i have contacted Cell C on the 20/04/2020 but was prompted via a recording that the Call centre is closed due to the COVID 19 pandemic which is totally acceptable, the contents of the recording didn't stipulate any other information around cancellation of the contract. i contacted Cell c again on the 21/05/2020 and got through the cancellations department and was advised that the cancellation will only occur based on the T& C's 2 months later(June and July) and i am liable for the installments. The agent who was not accommodating at all played the T&C's card even though the entire world is going through the crisis and extreme concession and measures are taken to safeguard the consumer. Unfortunately due to the lock down my household income decreased due to not being able to work and i have Cell c trying to debit me for 2 months more. Where is the compassion???? furthermore i still await the supervisor to contact me and its not over a week that passed.