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Robert L
1 reviews | Active since Nov 2014
06 Sept 2021, 13:26
Cell C no communication now cost me time and money.
when doing an update on my phone the update broker the cell c sim card. only the cell c sim card and not the other network card i have in the phone. when i contact Cell c they advise that they are aware that doing an update breaks your sim card and that you will need to go get a new sim card (at your own cost) and do a sim swap (also at your own cost). when i asked why we as customers were not advised that we need to remove our sim cards before doing an update the call center cant give an answer other than sorry for the inconvenience.
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Replies (3)RL
Robert L's updateReviewer Update
06 Sept 2021, 13:50and their pathetic reply is go out and buy a sim card so we can do a sim swap and remove your sim in future before doing updates. way to not actually respond to the fact that that you are wasting my time, and that you knew about the problem and still did nothing about it making it sound like it is my fault that they didn't communicate to their customers.
RL
Robert L's update06 Sept 2021, 13:50
Reviewer Update
and their pathetic reply is go out and buy a sim card so we can do a sim swap and remove your sim in future before doing updates. way to not actually respond to the fact that that you are wasting my time, and that you knew about the problem and still did nothing about it making it sound like it is my fault that they didn't communicate to their customers.
Cell C's replyOfficial
06 Sept 2021, 13:52We apologize for the inconvenience caused, we are not saying it's your fault, we want to assist and provide a solution.
^PN
^PN
Cell C's reply06 Sept 2021, 13:52
Official
We apologize for the inconvenience caused, we are not saying it's your fault, we want to assist and provide a solution.
^PN
^PN
RL
Robert L's updateReviewer Update
06 Sept 2021, 14:17and your explanation as to why you didn't bother letting your customers know?
RL
Robert L's update06 Sept 2021, 14:17
Reviewer Update
and your explanation as to why you didn't bother letting your customers know?