aB
abdul B

1 reviews | Active since Jul 2015

01 Aug 2015, 19:28

cell c no brainers

Was quoted R199 for an upgrade but charged more for the upgrade. I asked for a gig to be added for an extra R48 and this was not done. Received an sms in June telling me to take a bundle or pay a higher fee. Called 3 times in 3 weeks until voice recording was heard. Was told by an agent on 8 July I was mislead and will be credited for the extra paid. The same afternoon my contract was terminated and I was moved to an easy chat account. I was sent a message stating as per my request this was done. On the 28 July I was moved back to my contract. I was charged the full subscription for the month even though I had no contract for 2 weeks. Firstly charging me a wrong amount was a breach of contract to me as if I felt like paying you only half you would do the same. Secondly I never consent to any migration at all so that is nothing short of ********** as you need to show me proof of this. Thirdly I had to buy airtime which I lost when you decided to move me back to my contract. As you are not trustable at your call centre and I was mislead I asked for my upgrade to be cancelled and I would rather take an upgrade with 1 of the stores. And now I noticed that my extra data has been remove.

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Replies (1)
Cell C
Cell C's reply03 Aug 2015, 08:06
Official
Hello abdul razak,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,