Cell C - no accountability
[Incident: ***] The above incident number is linked to an ongoing issue raised with CellC's customer service department regarding content services that were loaded against my profile, with absolutely no consent received from me. Upon my request to reverse these charges and process a refund based on me not having any knowledge about how these services were loaded i was referred to WASPA on *** - who is WASPA?! These charges are going off on my CellC bill and I expect feedback and a resolution from CellC, if none is provided i will definately take this matter higher
I also queried my current monthly billing with Cell C customer services and no one seems to be able to explain to me how this amount was calculated
Please urgently look into this
Thank you for reaching out to us.
We have referred your query to our Support Team, one of the consultants will contact you.
^MM
Best regards,
Thank you for reaching out to us.
We have referred your query to our Support Team, one of the consultants will contact you.
^MM
Best regards,
Thank you for taking our call.
The matter has been referred to WASPA for further assistance. We will revert to you.
^NT
Best regards,
Thank you for taking our call.
The matter has been referred to WASPA for further assistance. We will revert to you.
^NT
Best regards,
I was promised an update on Monday the 29th of July, I am still waiting for this feedback
i have not received any updates at all
Also, i was charged again this month for these "content services"
I eagerly await a response to this issue
Regards,
Naadhira
I was promised an update on Monday the 29th of July, I am still waiting for this feedback
i have not received any updates at all
Also, i was charged again this month for these "content services"
I eagerly await a response to this issue
Regards,
Naadhira