BL
Bronwyn L
1 reviews | Active since Oct 2024
25 Sept 2025, 08:39
CELL C nightmare
The absolute worst ever, had a router contract in 2015, all paid up. Cell c refused to close the contract and downgraded to R 30 a month which I still paid in July 2025 I phoned to close it once and for all and paid up any balance of the contract and today I get a notification I have been handed over. Totally unacceptable I want an answer today and all this reversed immediately.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 Sept 2025, 08:48Dear Bronwyn L,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Please respond to our Direct Message so we can escalate your case urgently and work on resolving this matter promptly.
Regards
Cell C | NMb
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Please respond to our Direct Message so we can escalate your case urgently and work on resolving this matter promptly.
Regards
Cell C | NMb
Cell C's reply25 Sept 2025, 08:48
Official
Dear Bronwyn L,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Please respond to our Direct Message so we can escalate your case urgently and work on resolving this matter promptly.
Regards
Cell C | NMb
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Please respond to our Direct Message so we can escalate your case urgently and work on resolving this matter promptly.
Regards
Cell C | NMb
BL
Bronwyn L's updateReviewer Update
02 Oct 2025, 22:53Hi,
I would just like to thank Ntibi for assisting me through the process of this query, truly appreciate the constant update and feedback.
As for the overall service, Cell C this should not have happened in the first place like I explained there was no sms, email or even a call regarding th billing before I knew it i get contacted by Collections for one missed payment for an account that had to be canceled long ago as requested and instead was reduced for a service I no longer use and to top it off bank charges!!!
So that would be my feedback for your service.
Regards
Bronwyn
I would just like to thank Ntibi for assisting me through the process of this query, truly appreciate the constant update and feedback.
As for the overall service, Cell C this should not have happened in the first place like I explained there was no sms, email or even a call regarding th billing before I knew it i get contacted by Collections for one missed payment for an account that had to be canceled long ago as requested and instead was reduced for a service I no longer use and to top it off bank charges!!!
So that would be my feedback for your service.
Regards
Bronwyn
BL
Bronwyn L's update02 Oct 2025, 22:53
Reviewer Update
Hi,
I would just like to thank Ntibi for assisting me through the process of this query, truly appreciate the constant update and feedback.
As for the overall service, Cell C this should not have happened in the first place like I explained there was no sms, email or even a call regarding th billing before I knew it i get contacted by Collections for one missed payment for an account that had to be canceled long ago as requested and instead was reduced for a service I no longer use and to top it off bank charges!!!
So that would be my feedback for your service.
Regards
Bronwyn
I would just like to thank Ntibi for assisting me through the process of this query, truly appreciate the constant update and feedback.
As for the overall service, Cell C this should not have happened in the first place like I explained there was no sms, email or even a call regarding th billing before I knew it i get contacted by Collections for one missed payment for an account that had to be canceled long ago as requested and instead was reduced for a service I no longer use and to top it off bank charges!!!
So that would be my feedback for your service.
Regards
Bronwyn
Cell C's replyOfficial
03 Oct 2025, 07:38Dear Bronwyn Lategan,
Thank you for your feedback, and we truly appreciate you taking the time to acknowledge Ntibi’s assistance. We’ll be sure to pass your kind words along.
We sincerely apologise for the inconvenience and frustration caused by the lack of communication and the billing issue you experienced. While we're glad the matter has now been resolved, we completely understand that this situation should not have occurred in the first place.
Please know that your concerns have been noted and shared with the relevant teams to help improve our processes and avoid similar experiences for our customers in the future.
Should you need any further assistance, we're here to help.
Regards,
Cell C | GN
Thank you for your feedback, and we truly appreciate you taking the time to acknowledge Ntibi’s assistance. We’ll be sure to pass your kind words along.
We sincerely apologise for the inconvenience and frustration caused by the lack of communication and the billing issue you experienced. While we're glad the matter has now been resolved, we completely understand that this situation should not have occurred in the first place.
Please know that your concerns have been noted and shared with the relevant teams to help improve our processes and avoid similar experiences for our customers in the future.
Should you need any further assistance, we're here to help.
Regards,
Cell C | GN
Cell C's reply03 Oct 2025, 07:38
Official
Dear Bronwyn Lategan,
Thank you for your feedback, and we truly appreciate you taking the time to acknowledge Ntibi’s assistance. We’ll be sure to pass your kind words along.
We sincerely apologise for the inconvenience and frustration caused by the lack of communication and the billing issue you experienced. While we're glad the matter has now been resolved, we completely understand that this situation should not have occurred in the first place.
Please know that your concerns have been noted and shared with the relevant teams to help improve our processes and avoid similar experiences for our customers in the future.
Should you need any further assistance, we're here to help.
Regards,
Cell C | GN
Thank you for your feedback, and we truly appreciate you taking the time to acknowledge Ntibi’s assistance. We’ll be sure to pass your kind words along.
We sincerely apologise for the inconvenience and frustration caused by the lack of communication and the billing issue you experienced. While we're glad the matter has now been resolved, we completely understand that this situation should not have occurred in the first place.
Please know that your concerns have been noted and shared with the relevant teams to help improve our processes and avoid similar experiences for our customers in the future.
Should you need any further assistance, we're here to help.
Regards,
Cell C | GN