RM
Robin M
1 reviews | Active since Feb 2017
09 Feb 2017, 16:55
Cell C nightmare billing issues
<p>I have for months been trying to sort out my Cell C account. If you are not paying by debit order, their billing is atrocious. Their "payment reversal" debit entries have no corresponding credit entry so effectively they will double charge you each month.</p> <p> </p> <p>There is no opening balance on any of the invoices with a haphazard method of bringing the previous months outstanding amount into the account. The invoices make no sense whatsoever.</p> <p> </p> <p>I have spoken to 4 Cell C account callers requesting my payment. I have told them I am not happy with the invoices and in one instance they ended the call abruptly. Nothing but rude in all instances.</p> <p> </p> <p>I have been into a Cell C store twice to get this sorted and on each ocassion the assistant had no idea what I was trying to explain, even with the statment in hand.<br /><br />Before I had realised the billing error, I was given an Nedbank account number which the ATM cash deposit software failed to recognise as a legitimate account number. Naturally I am loathe to try a deposit at all with this number.</p> <p> </p> <p>I have received an invoice twice the same month for the same account with very different figures on it. </p> <p> </p> <p>I am at the end of my tether. I have now a bad credit score thanks to Cell C which I have not earned. I refuse to pay until this is sorted but no one is willing to help.</p> <p> </p> <p>To avoid a living billing hell, stay away from them. If you are contemplating them as a new SP then don't. Your sanity depends on it.</p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
10 Feb 2017, 07:35We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication and be assured this will be sorted.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Feb 2017, 07:35
Official
We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication and be assured this will be sorted.
Regards
Cell C | PN
Best regards,
RM
Robin M's updateReviewer Update
01 Mar 2017, 16:50How long has this been? Still no reply from Cell C.
Please send a single statement of all the transactions that have occured since you received the last payment. If you have managed to correct the mistakes I will settle asap. If not, I will have to refer to the ombudsman for resolution. If nothing within the next 14 days then I will action a complaint with the grossly inaccurate paperwork I have received from you to date.
RM
Robin M's update01 Mar 2017, 16:50
Reviewer Update
How long has this been? Still no reply from Cell C.
Please send a single statement of all the transactions that have occured since you received the last payment. If you have managed to correct the mistakes I will settle asap. If not, I will have to refer to the ombudsman for resolution. If nothing within the next 14 days then I will action a complaint with the grossly inaccurate paperwork I have received from you to date.
Cell C's replyOfficial
03 Mar 2017, 10:32Betty has contacted you and assisted with this matter. She also emailed the statement from the month of June as per your request.
Regards
Cell C | PN
Best regards,
Cell C's reply03 Mar 2017, 10:32
Official
Betty has contacted you and assisted with this matter. She also emailed the statement from the month of June as per your request.
Regards
Cell C | PN
Best regards,
RM
Robin M's updateReviewer Update
03 Mar 2017, 20:38I received a string of invoices, not a statement as requested. The very same invoices I have mentioned are in dispute.
I'd like to make note of the date of this original post. Strangely co-incidental you "handed me over" to a debt collector the very next day?? Plus you failed to respond and left it till I asked again, whch was almost a month later. Clearly my intent was to resolve this amicably. You've also black listed me, after many many attempts by myself to settle the matter.
What despicable behaviour. I'm paying an early termination fee and the amount I am disputing with you just to get the h*ll away from your company.
I am not marking this "review" as resolved. I would mark you down to zero stars if I could.
RM
Robin M's update03 Mar 2017, 20:38
Reviewer Update
I received a string of invoices, not a statement as requested. The very same invoices I have mentioned are in dispute.
I'd like to make note of the date of this original post. Strangely co-incidental you "handed me over" to a debt collector the very next day?? Plus you failed to respond and left it till I asked again, whch was almost a month later. Clearly my intent was to resolve this amicably. You've also black listed me, after many many attempts by myself to settle the matter.
What despicable behaviour. I'm paying an early termination fee and the amount I am disputing with you just to get the h*ll away from your company.
I am not marking this "review" as resolved. I would mark you down to zero stars if I could.
RM
Robin M's updateReviewer Update
03 Mar 2017, 20:43You even have the gall to say you "apologize for the inconvenience caused" after causing greater inconvenience. Amazing.
RM
Robin M's update03 Mar 2017, 20:43
Reviewer Update
You even have the gall to say you "apologize for the inconvenience caused" after causing greater inconvenience. Amazing.
RM
Robin M's updateReviewer Update
27 Mar 2017, 15:11I received an invoice today with a NEGATIVE value as the owing amount. Yet another confusing invoice. I also received another threatening letter of demand when I STILL have not received a proper statement. There is no way I can verify the amount requested from me is accurate. Do you really expect me to pay when I can't even make sure you have your figures correct?
I do not want all the invoices again, as you did the previous time I asked for a statement. I want a STATEMENT. They are not the same. Ask your accountant, they will agree with me. Your invoices are a disgrace, perhaps your statements will make more sense.
Just for the record: I have been proactive in trying to settle my account with you which should be an indication to you that I am willing to pay for the services you have rendered, so PLEASE be civil, stop with the threats, do your bit (by sending statements) and let's get this resolved amicably.
RM
Robin M's update27 Mar 2017, 15:11
Reviewer Update
I received an invoice today with a NEGATIVE value as the owing amount. Yet another confusing invoice. I also received another threatening letter of demand when I STILL have not received a proper statement. There is no way I can verify the amount requested from me is accurate. Do you really expect me to pay when I can't even make sure you have your figures correct?
I do not want all the invoices again, as you did the previous time I asked for a statement. I want a STATEMENT. They are not the same. Ask your accountant, they will agree with me. Your invoices are a disgrace, perhaps your statements will make more sense.
Just for the record: I have been proactive in trying to settle my account with you which should be an indication to you that I am willing to pay for the services you have rendered, so PLEASE be civil, stop with the threats, do your bit (by sending statements) and let's get this resolved amicably.