Cell C nightmare

The Cell C agent contacted my husband and says that on his side the sims shows that the data is active and being used. This is not true. The sim card is inside a pocket router that has a flat battery, lying in a drawer in our room. So how can it be used. The same contract that we struggling with was paid for 2 years with 0 Data. We never received any Data for 2 years till we went into the cell c store again and they activated it. It took us 2 years to get the Data activated. So how is it that you can see the data is being used when its in a drawer at home in a dead router?

Your team did not attempt to make contact with my husband.
We would also like to know what happened to the investigation we logged in 2023 regarding the data contract we paid for for 2 years with no data received. They had to pull the phone call of the day the contract was changed and Cell C has done nothing with regards to this issue.

They came back and now tells my husband that he missed a payment in June 2021. Our statement never showed a missed payment that is why we could upgrade and change contracts. Ps. U have a Dec 21 statement they emailed to me but it is locked with a password and we dont know what the password is. Not helping at all. And why are your messages hidden so the public cant see.

The ID does not work as a password.

Had an hour fight with your Social Media lady.
Agter I explained we tested the sim in 4 different routers over 2 years and having sims swaps done as the stone thought it's a faulty sim she says to my husband the sims cant work in a phone. We never spoke of a phone.
She asked me why I didn't do follow ups? Asked me for call ref numbers after I told her I never wrote ref nr down.
Took me another 5 month of waiting for a recording of a phone call to be found after poster on Hellopeter? This is bad service.

I dropped the call cause the keeps repeating herself and talking in circles making it out to be my fault for not doing follow ups. I'm busy. I dont have time to help Cell c learn how to supply a service

Still no word from CelC

We paid a contract without receiving the data for 2 years. Calls logged and everything, but nothing happened. I posted this complaint on 15 Feb 24, CellC confirmed they found the evidence that the wrong is on your side. Now we still waiting for this call back? So, will this take another 2 years? And please dont send me a message that they did try and call me, I sit next to my phone at work. I can answer my phone anytime.

Was phoned by now they changed the story. 3 weeks ago CellC confirmed the fault was on CellC side. Today CellC says the fault was not on their side? Really? Listen to the recording when I logged calls starting 2 years ago!!

Was phoned again but still they changed the story. 3 weeks ago CellC confirmed the fault was on CellC side. Today CellC says the fault was not on their side? Really? Listen to the recording when I logged calls starting 2 years ago!! It is not that hard. I we even went into the Cape Gate store about the same issue. Thats why they did a Sim Swap

I cant accept the way that Cell C keeps changing the story.
1 call they found the fault on Cell C side
1 call there is confusion with what month they can trace the issue
1 month its not a fault on Cell C side?
en they want to pay us back the Data
then they cant split the data
then they can split the data
I am waiting for a offer that makes sense and Cell C keeps to 1 story.
Once again ... go listen to the recordings.

it is still not resolved

see - the story keeps changing:
"We paid a contract without receiving the data for 2 years. Calls logged and everything, but nothing happened. I posted this complaint on 15 Feb 24, CellC confirmed they found the evidence that the wrong is on your side. Now we still waiting for this call back? So, will this take another 2 years? And please dont send me a message that they did try and call me, I sit next to my phone at work. I can answer my phone anytime."

"Was phoned by now they changed the story. 3 weeks ago CellC confirmed the fault was on CellC side. Today CellC says the fault was not on their side? Really? Listen to the recording when I logged calls starting 2 years ago!!"

"Was phoned again but still they changed the story. 3 weeks ago CellC confirmed the fault was on CellC side. Today CellC says the fault was not on their side? Really? Listen to the recording when I logged calls starting 2 years ago!! It is not that hard. I we even went into the Cape Gate store about the same issue. Thats why they did a Sim Swap"

Again got a call. She cant give her name but says she listed to the calls.
So now I ask. If my issue with this contract started in 2022 how is it that Cell C does not get those calls?
Before this contact we had a 100/100 wifi contract with Cell C that was also bad. It got to the point where Cell C said they sent someone to test the internet speed outside my house? but yet we never saw this person.

How is it that all calls logged with regards to Data and internet speed is now missing?
Our issues with Cell C has extended beyond the point of even keeping the contracts.

Why is Social Media with no name assisting? Why is there no manager to assist or someone who is wiling to go listed to the calls.

Sorry I do not know where you got the information from that I must be called at 18h00?
Guessing it is once again an agent doing what ever they want to.
Cell C better have someone outside of Social Media phone me and they better be able to give me the proof that they have gone back to 2021, 2022 and 2023 to see how many times we called in about the Data that does not work.