DG
Dirk G
1 reviews | Active since Nov 2023
09 Nov 2023, 15:13
Cell C Nightmare
I see that I am not the only one. My contract ended and should have gone to prepaid. Instead I find the put me on a new contract. I called and after a lot of hassel it was reversed. 1 day later, I have been put onto a 2 year contract same as my old one. Neither was agreed upon. Trying to get it canceled more issues. I have gotten to the point I think i need to try lay a case of ***** at the police station. Just to get this to stop. They keep sending me notice i owe R509. I Don't, cause it isnt a conract I signed up for. Finally sent a email to ***. I want a place to lay a case. I just at the point i willing to do anything to get this resolved and cell c out of my life.
Helpful (0)
Replies (3)0
Replies (3)DG
Dirk G's updateReviewer Update
09 Nov 2023, 16:19My contracted ended. When I app**** for a new contract I was a denied. On the Call the operator told me once the contract ends it would convert to a prepay cell number. Since then it has changed to some contract for R160, been reverse, told I am now on a month to month contract. Follow up by being added to a 2 year contract, When there has been no agreement at all.
*** is my cell Number, you can get my ID number from that., Have someone go though all the calls I place, See the frustration. Hear my frustration for yourself.
Once you go through all that, You will understand why I'm desperately looking at what legal options I have. If it had been legal the first account wouldn't have been reversed plus all the drama to follow.
I don't mean to fight with you, but please understand my side and the resentment that builds in me every time I get an SMS saying I owe on a contract that ended,
I was with Cell C for many, many years and still would have been if not for the new policy on debt review hadn't changed.
i have just gotten to the point I'm willing to do anything to make this go away.
*** is my cell Number, you can get my ID number from that., Have someone go though all the calls I place, See the frustration. Hear my frustration for yourself.
Once you go through all that, You will understand why I'm desperately looking at what legal options I have. If it had been legal the first account wouldn't have been reversed plus all the drama to follow.
I don't mean to fight with you, but please understand my side and the resentment that builds in me every time I get an SMS saying I owe on a contract that ended,
I was with Cell C for many, many years and still would have been if not for the new policy on debt review hadn't changed.
i have just gotten to the point I'm willing to do anything to make this go away.
DG
Dirk G's update09 Nov 2023, 16:19
Reviewer Update
My contracted ended. When I app**** for a new contract I was a denied. On the Call the operator told me once the contract ends it would convert to a prepay cell number. Since then it has changed to some contract for R160, been reverse, told I am now on a month to month contract. Follow up by being added to a 2 year contract, When there has been no agreement at all.
*** is my cell Number, you can get my ID number from that., Have someone go though all the calls I place, See the frustration. Hear my frustration for yourself.
Once you go through all that, You will understand why I'm desperately looking at what legal options I have. If it had been legal the first account wouldn't have been reversed plus all the drama to follow.
I don't mean to fight with you, but please understand my side and the resentment that builds in me every time I get an SMS saying I owe on a contract that ended,
I was with Cell C for many, many years and still would have been if not for the new policy on debt review hadn't changed.
i have just gotten to the point I'm willing to do anything to make this go away.
*** is my cell Number, you can get my ID number from that., Have someone go though all the calls I place, See the frustration. Hear my frustration for yourself.
Once you go through all that, You will understand why I'm desperately looking at what legal options I have. If it had been legal the first account wouldn't have been reversed plus all the drama to follow.
I don't mean to fight with you, but please understand my side and the resentment that builds in me every time I get an SMS saying I owe on a contract that ended,
I was with Cell C for many, many years and still would have been if not for the new policy on debt review hadn't changed.
i have just gotten to the point I'm willing to do anything to make this go away.
Cell C's replyOfficial
13 Nov 2023, 14:42Dear Dirk Grange
We trust this message finds you well. We wanted to follow up on the payment arrangement we discussed recently. Your satisfaction is our priority, and we want to ensure that you have all the support you need during this process.
Could you please confirm if you've been assisted with the payment arrangement? If you have any questions or need further assistance, our team is here to help. Your feedback is valuable, and we want to make sure that everything is proceeding smoothly on your end.
Regards,
Cell C | TM
We trust this message finds you well. We wanted to follow up on the payment arrangement we discussed recently. Your satisfaction is our priority, and we want to ensure that you have all the support you need during this process.
Could you please confirm if you've been assisted with the payment arrangement? If you have any questions or need further assistance, our team is here to help. Your feedback is valuable, and we want to make sure that everything is proceeding smoothly on your end.
Regards,
Cell C | TM
Cell C's reply13 Nov 2023, 14:42
Official
Dear Dirk Grange
We trust this message finds you well. We wanted to follow up on the payment arrangement we discussed recently. Your satisfaction is our priority, and we want to ensure that you have all the support you need during this process.
Could you please confirm if you've been assisted with the payment arrangement? If you have any questions or need further assistance, our team is here to help. Your feedback is valuable, and we want to make sure that everything is proceeding smoothly on your end.
Regards,
Cell C | TM
We trust this message finds you well. We wanted to follow up on the payment arrangement we discussed recently. Your satisfaction is our priority, and we want to ensure that you have all the support you need during this process.
Could you please confirm if you've been assisted with the payment arrangement? If you have any questions or need further assistance, our team is here to help. Your feedback is valuable, and we want to make sure that everything is proceeding smoothly on your end.
Regards,
Cell C | TM
DG
Dirk G's updateReviewer Update
13 Nov 2023, 16:56Hello. Not as yet.
The amount seems to be after the account was closed, but someone just needs to contact me to make an arrangement. So I can get over this whole issue and Cell C out of my life.
Many years of being a loyal customer, but hate the way it ended.
Thank you for your help by the way,
The amount seems to be after the account was closed, but someone just needs to contact me to make an arrangement. So I can get over this whole issue and Cell C out of my life.
Many years of being a loyal customer, but hate the way it ended.
Thank you for your help by the way,
DG
Dirk G's update13 Nov 2023, 16:56
Reviewer Update
Hello. Not as yet.
The amount seems to be after the account was closed, but someone just needs to contact me to make an arrangement. So I can get over this whole issue and Cell C out of my life.
Many years of being a loyal customer, but hate the way it ended.
Thank you for your help by the way,
The amount seems to be after the account was closed, but someone just needs to contact me to make an arrangement. So I can get over this whole issue and Cell C out of my life.
Many years of being a loyal customer, but hate the way it ended.
Thank you for your help by the way,