cell C nightmare!!!!
My husband took a contract phone for the both of us unfortunately mine got ******, we then went through the procedure of reporting it and claiming at cell C, when we called the call centre we where placed on hold for more than 30 minutes only to be told that the shop consultant should have given us a ticket that will assist on following up our claim, again our time, and money waisted on a call and another drive to the protea glen mall again so that the consultant doe's the correct thing, today my husband calls again now with the ticket and is placed on hold for more than 50 minutes!!!!!!!!!!!! Only to be told that it can only get my phone on Tuesday 06/03/2018!!! I have a good mind of cancelling the insurance they definitely have no interest in their customers anther then taking their money what a nightmare!!!!!!!
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Cell C's replyOfficial
02 Mar 2018, 07:33We apologise for any inconvenience caused by this incident. We will follow up on the delivery of your device with C-surance and provide feedback as soon as possible.
Regards
Cell C | DA
Best regards,
Cell C's reply02 Mar 2018, 07:33
Official
We apologise for any inconvenience caused by this incident. We will follow up on the delivery of your device with C-surance and provide feedback as soon as possible.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
07 Mar 2018, 10:51Moses had been in contact with you to assist with this matter. He advised that the device is at the store and you should bring your ID when collecting the device.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Mar 2018, 10:51
Official
Moses had been in contact with you to assist with this matter. He advised that the device is at the store and you should bring your ID when collecting the device.
Regards
Cell C | PN
Best regards,