SJ
Samantha J

1 reviews | Active since Aug 2019

26 Sept 2019, 11:15

Cell C new Smart Data Packages Beware!

I recently migrated from Connector Package to a Smart Data Package only to find out that my previous fantastic signal on 3G and LTE had disappeared. After complaining and doing a sim swap we were informed that the new smart data packages do not come with MTN roaming. Due to the lack of Cell C coverage in the areas I drive and work where MTN was excellent I was placed at enormous safety risk as I could not use Google Maps, Whatsapp or have anyone trace me in the event of an emergency. So we migrated back to a Media Play package and were assured that my signal would return to normal which it did NOT. We proceeded to do another sim Swap which did not help at all. After escalating this issue to network engineers and High level data support. This is a two week saga which eventually Cell C sorted out by our sheer determination to problem solve. I am writing this to make other people aware of the dangers of the smart Data packages should your Cell C network not be good.

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Replies (2)
Cell C
Cell C's reply26 Sept 2019, 11:35
Official
Good morning Samantha

Sincere apologies for any inconvenience caused by this.

We have requested one of our team members follow up on this and provide feedback with the aim of resolving your connection issue.

Regards
DA

Best regards,

SJ
Samantha J's update26 Sept 2019, 15:20
Reviewer Update
Thank you but my issue has been resolved. I just don't want anyone else to go through the ten day nightmare I went through. My life was at risk as I found myself stranded in a dangerous area with no signal :(