VA
Valeasha A
1 reviews | Active since Oct 2013
14 Mar 2023, 14:46
Cell C New Market Mall is a horrible place
Cell C New Market Mall didn't explain correctly when I upgraded in September 2022, I was told that I must keep the box of the phone for insurance purposes, I dropped the phone and was told by Cell C insurance that I must go into the store which I did, completed a claim form, Got the message for the price for damages and called the Cell C Insurance to give them the total, JUST TO BE INFORMED THAT THE INSURANCE WASN'T UPDATED FOR THE NEW PHONE AND WAS STILL ACTIVATED ON THE OLD PHONE...
Now I am sitting with my finger up my hole with a three thousand seven hundred and eighty-two rand, ninety-seven cents quote with Cell C repairs and can't do anything about it.
I am so angry and so disappointed in the service received thus far, I don't even know what further to do.
Helpful (0)
Replies (13)0
Replies (13)VA
Valeasha A's updateReviewer Update
14 Mar 2023, 14:43When asked what is going on with my claim and why are they saying it isn't covered when I was under the impression it was, this is the reply
"Good day
We have contacted cell c to get the signed contract
I just got off a call with them now for it
I had contacted insurance and they advised that there is no insurance on the new phone"
"Good day
We have contacted cell c to get the signed contract
I just got off a call with them now for it
I had contacted insurance and they advised that there is no insurance on the new phone"
VA
Valeasha A's update14 Mar 2023, 14:43
Reviewer Update
When asked what is going on with my claim and why are they saying it isn't covered when I was under the impression it was, this is the reply
"Good day
We have contacted cell c to get the signed contract
I just got off a call with them now for it
I had contacted insurance and they advised that there is no insurance on the new phone"
"Good day
We have contacted cell c to get the signed contract
I just got off a call with them now for it
I had contacted insurance and they advised that there is no insurance on the new phone"
VA
Valeasha A's updateReviewer Update
14 Mar 2023, 14:44AND NOW THIS
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
VA
Valeasha A's update14 Mar 2023, 14:44
Reviewer Update
AND NOW THIS
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
VA
Valeasha A's updateReviewer Update
14 Mar 2023, 14:45CELL C NEW MARKET MALL IS such a disappointment to me, i have been a customer of Cell c since 2002 and THAT store is going to be the reason I leave
VA
Valeasha A's update14 Mar 2023, 14:45
Reviewer Update
CELL C NEW MARKET MALL IS such a disappointment to me, i have been a customer of Cell c since 2002 and THAT store is going to be the reason I leave
VA
Valeasha A's updateReviewer Update
14 Mar 2023, 16:13this is the reply, admitting that they remember my upgrade but they didn't tell me I must phone and update it because I would have done that....
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
VA
Valeasha A's update14 Mar 2023, 16:13
Reviewer Update
this is the reply, admitting that they remember my upgrade but they didn't tell me I must phone and update it because I would have done that....
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
VA
Valeasha A's updateReviewer Update
16 Mar 2023, 09:11Good day, Please can i get a response concerning if my phone is going to be fixed or returned
VA
Valeasha A's update16 Mar 2023, 09:11
Reviewer Update
Good day, Please can i get a response concerning if my phone is going to be fixed or returned
VA
Valeasha A's updateReviewer Update
22 Mar 2023, 15:46Good day, someone from Cell c called me yesterday and said that the insurance should cover the phone because I pay for it every month and it shows on my statement and then said she will call me back today which they haven't, please can I have feedback urgently
VA
Valeasha A's update22 Mar 2023, 15:46
Reviewer Update
Good day, someone from Cell c called me yesterday and said that the insurance should cover the phone because I pay for it every month and it shows on my statement and then said she will call me back today which they haven't, please can I have feedback urgently
VA
Valeasha A's updateReviewer Update
24 Mar 2023, 14:48Hi, your team called again today and the insurance isnt getting back to them,
VA
Valeasha A's update24 Mar 2023, 14:48
Reviewer Update
Hi, your team called again today and the insurance isnt getting back to them,
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 08:37Good day, is there still no resolution, is cell c just waiting for me to forget that I have a phone in Cell c repairs that needs to be fixed, why am I paying for a service when I cant use it
VA
Valeasha A's update28 Mar 2023, 08:37
Reviewer Update
Good day, is there still no resolution, is cell c just waiting for me to forget that I have a phone in Cell c repairs that needs to be fixed, why am I paying for a service when I cant use it
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:22 AND NOW THIS
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
VA
Valeasha A's update28 Mar 2023, 09:22
Reviewer Update
AND NOW THIS
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
"Good day. Regarding insurance update you as a customer you have to call insurance to update insurance for your current device as your system does not authorize us to update on outside. Insurance will then cancel your old insurance then activate it on the new one. With you giving them authorization to do so."
WHEN I REP**** WHY AM I ONLY BEING TOLD ABOUT THIS NOW WHEN IT IS TOO LATE
"I'm sorry for the inconvenience. However the customer is fully responsible for the insurance update. Like I said we don't have the powers to authorize insurance or update on your system only insurance can and you giving them authorization to do so"
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:23 his is the reply, admitting that they remember my upgrade but they didn't tell me I must phone and update it because I would have done that....
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
VA
Valeasha A's update28 Mar 2023, 09:23
Reviewer Update
his is the reply, admitting that they remember my upgrade but they didn't tell me I must phone and update it because I would have done that....
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
"This is remember. You took two phones and the other one we marked it so that you can send the correct imei to insurance for an update. So clearly it was not done"
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:33 Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's update28 Mar 2023, 09:33
Reviewer Update
Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 10:02 Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's update28 Mar 2023, 10:02
Reviewer Update
Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 10:35 I will be closing zero six one three eight five two one four seven on the twenty eighth of june and zero six two seven nine six seven two seven six as soon as I have paid the balance
VA
Valeasha A's update28 Mar 2023, 10:35
Reviewer Update
I will be closing zero six one three eight five two one four seven on the twenty eighth of june and zero six two seven nine six seven two seven six as soon as I have paid the balance