CELL C NEVER SEEMS TO SURPRISE!!!

And so we back to my previous post about Cell C. I handed in my insured phone on the 29 October 2020, there was no communication from Cell C. My insurance was supposed to cover it and I paid the excess of R100 on the 2 November 2020 to have it fixed. I phoned today the 30 November 2020 to see why I haven't heard from either the insurance or the Repair department well!! The repair department told me my insurance didn't pay them and that's why they didn't fix my phone. I call the insurance and they then informed me that I will have to wait 7 to 14 days AGAIN because there is a mix up they were under the impression I would be buying a new device . HOW DO YOU BUY A NEW DEVICE WHEN THE INSURANCE IS SUPPOSED TO PAY YOU OUT THEN!!! I paid the excess to have it repaired. OF COURSE ONCE AGAIN NO COMMUNICATION!!!!!!!!!!!!! Please people stay away from Cell C. It really isn't worth it and if you want decent customer service you not going to get it here.