Cell C never has any device stock!

I have been a Cell C customer for many, many years and am extremely disappointed in their service. Every 24 months, upon upgrading my contract, I have the same issue. Cell C sell you a contract with a device- and there is NEVER stock of the device and they cannot indicate an ETD.

This year, on the 9th November, I was told that I could upgrade early. I was sold a contract with an Iphone 14 Pro which would be delivered to me within 7 days. It is now the 5th December and I have not received my device. When calling the service centre, I am told that there is still no stock of the device and there is no estimated delivery date. I ask this question- How can you sell a product that you do not have and do not have any idea as to when you will get it??? If I walk into a retailer, pay for an item and they do not have stock, I will get my money back.

I cannot fathom how Cell C runs their business this way. All I want is my phone or at least to be given a delivery date. I suspect that it is time to cancel my contract and look elsewhere. Very, very disappointed.