1 reviews | Active since May 2017

19 Feb 2021, 14:59

Cell C - never again

Is there a minus star for Cell C service. My husband passed away in December and I am trying to change ownership of his Cell C number to my name for business purposes as they have decided to de activate the number - without my consent. It is now 10 weeks later and I am yet to receive any feedback from Cell C. The documents has been handed in at Boksburg East Rand Mall - even worse service and it was emailed numerous times. First I was told ERM cannot help me I need to phone Head Office. Head office referred me back to the branch with the unpleasant staff which told me to make an affidavit. Which I did, when I returned to the branch I was told I need an execution letter.... Needless to say, I am still waiting for any feedback from Cell C to activate this number.... Is the staff properly trained? Why am I being sent back and forth?

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Replies (2)
Cell C
Cell C's reply19 Feb 2021, 15:39
Official
Dear Ms. Jacobs

Thank you for writing this review.

Your feedback helps us.

Kindly send us all documents to the email address send via "Private Reply" so we can assist with resolving your query.

^NZ
's update24 Feb 2021, 15:56
Reviewer Update
What a joke!!! I did receive calls from CellC, send all the info and once again I am being sent back and forth. Now I need to contact a legal department, BUT NOBODY CAN TELL ME WHICH LEGAL DEPARTMENT. It is going from bad to worse