Cell C Network staff laughing at customer when customer explains the network issues

<p> One of your network team members called me. He was very arrogant and rude.</p> <p> </p> <p>He didn’t want to listen to what I am experiencing from the network as a customer at first, that I had to scream at him to explain from my side. Then as I explained he laughs at me as if I am stupid and doesn’t understand Wi-Fi , my phone or phone settings and denies that he laughed. I told him that I don’t like is attitude and the way he is speaking to me as a customer. So I requested him to get a technician out on Saturday to my home to test the signal and put the phone down.</p> <p> </p> <p>He called me the second time, apologised for his behaviour. He is not sure when a technician can go to my place and assured me Saturday was a public holiday (which is understandable). He also assured me that I’ll get a reference number after the call, which I have not received at all. He called me on the 22nd of September '16 at 12:36 and 12:45.</p> <p> </p> <p>Please report this bad behaviour from this person, you don’t treat customers in this manner.</p> <p> </p> <p>I would prefer to speak to someone who is Afrikaans from your network team, reason being to better explain myself and better understanding from both sides.</p> <p> </p> <p>I have sent Theodorah an email on the 26th of September '16 regarding the above, with no response as well. Only reference number I have is ********** 681.</p> <p> </p> <p>Hope this issue will be resolved a.s.a.p.</p> <p> </p> <p>Thank you.</p> <p> </p>