CELL C NETWORK PROVIDER, SHOCKING SERVICE, ERRORS AND POOR STAFF TRAINING.

Cell C absolutely shocking and not impressed. It has been a nightmare , time consuming and has even costed me money for their silly errors.

To start off they allowed a past employee to take out a cellphone contract (on their personal capacity) with my business bank details, a shocking breach of procedure and checks? Furthermore I have not been able to personally cancel this contract, only the said past employee can although I have been paying for it. They cannot explain to me how this was allowed to happen or give me the documentation from the contract in question.

Secondly I went in recently to do an upgrade on which they declined my application and then two days later approved it. What a joke.

Third of all they advertise unlimited minutes & sms's but in actual fact there is a fair usage policy (in very tiny writing on your contract). Should their sales consultants not advise on this before the client decides to take out these very deceptive deals that they have?

To top it off they put another companies cellphone contract on my business contract in early September 2019, Centurion branch (apparently the CK numbers were quite similar, clearly due diligence when signing up clients is not being done). I was assured the error had been resolved and guess what I get debited for an unknown persons contract for this month! Still waiting for this matter to be resolved..

Took out a data contract in September which never worked, eventually to find out the sim was damaged and then had to run into the branch once again to do sim swap (may I add on, a brand new sim card given to me less then a month ago).

Every time you call the center they give you incorrect information, they can't assist. I have been into the Mall of Africa branch at least on 6 occasions last month to try to resolve above issues.

Not impressed and highly unlikely to take out a contract with Cell C in future and will advise people against dealing with this organisation. Unfortunately I am stuck with these contracts for the next 23 months.