Cell c - Network of lies

I sent a request for assistance regarding the network I have been experiencing. I spoke to a consultant by the name of Emmanuel Nkuna and explained my situation. I explained that I am aware when there is loadshedding the network goes down however this happens even when there is no loadshedding eg the power is on or loadshedding has been suspended. I then received an email from Nozipho Hlatshwayo with a form to fill out regarding the network issue. I responded the same day with the form fully filled out. I was advised by Emmanuel that i should receive feedback within 7 working days. This was on the 23 November. I have not received any feedback. I've requested assistance via the cell c app, Twitter and this is probably the second time if not the third that I am resorting to Hello peter regarding the same issue. When i ask for a technician to be sent so i can show them an speak to them, they refuse. Today my network is on an off, up for 3 mins then down for 15 mins and it keeps doing that. I have an Urgent Teams meeting at 15:00, I've paid my monthly subscription. Can i get assistance or should i cancel my plan and look for another service provider. Night shift buffers non stop as well. Advice to those looking for affordable reliable internet, don't use cell c.