Cell C Negligence and lack of proper customer services.

Cell C delivered a faulty laptop, which came along with the router. I returned the entire package and did not order a replacement. They said that since it was their fault, I would incur no costs. However, Cell C failed to disclose for months that I owed them R30 for the activation of a SIM card I never used and returned. When I realized this was the case, I paid the R30 on the 3rd of December 2024.

To this day, Cell C has not updated this with the National Credit Regulator. I have contacted them multiple times to fix this, as if I update the details on the credit bureaus myself, it will pause me from making any credit applications whatsoever. Cell C is negatively affecting my way of life for an error that is 100% their own. I am extremely displeased with their service. I have been a customer with Cell C since 2019, and they treat their customers by taking them this way and that.