MH
Mark H

1 reviews | Active since Feb 2011

07 Oct 2022, 10:25

Cell C Negligence

Cell C cannot change a debit order date to the 1st of the month, after numerous attempts, they still haven't done it, now I'm sitting with an issue where they messed up with a double deduction, now after numerous phone calls and a mail that I am paid up, they want to cut off my service because of the useless customer service agents that cannot allocate the payment and now my credit score is in the balance because of them, atrocious service! Will never recommend them to anyone, moving to another operator as soon as my contract is finished.

0
Replies (5)
Cell C
Cell C's reply07 Oct 2022, 10:45
Official
Hi Mark

Our support team will contact you in 48 working hours and assist with changing your debit order date.

^PN


Best regards,

MH
Mark H's update07 Oct 2022, 11:08
Reviewer Update
And what about fixing the mess you have caused because of paymen allocations
Cell C
Cell C's reply07 Oct 2022, 11:10
Official
The mater will be sorted accordingly.

^PN

Best regards,

MH
Mark H's update07 Oct 2022, 11:13
Reviewer Update
Yes after how many months, ridiculous, I'm not hoping for a good outcome here, it's been up and down for a week with useless customer service
Cell C
Cell C's reply07 Oct 2022, 12:36
Official
We'll ensure that this is sorted.

^PN

Best regards,