Cell c, NEEDS TO TRAIN AND PROPERLY EDUCATE THEIR ENTIRE CUSTOMER CARE

This is on behalf of my angry disappointed wife. Cell c your making this lock down worse, Dear customer care, I tried purchasing data this morning, 10gb day and 10gb night for R199. Its a 30day bundle using *141# option, the message I received read unable to process. Please contact call centre, I contacted the call center and spoke to an agent to which I asked for assistance regarding the above matter, she said she could not see what specials are available on her system. But she can see a special for R199 and she will activate it for me a 30 day bundle. I said yes but it must be the 10gb day and 10gb night bundle for R199, by then she already processed 2gigs of data and I told her I don't want that. I had not asked for that. She told me she's unable to reverse the data but she will escalate the matter, I did receive an SMS with reference ***,amd was told not to use the data. I immediately switched of my mobile data, I received an SMS saying that I received 6.2gb.but on my balance it shows 4gb night data, I again called the cell c customer care. Notify them about the data and the situation I am faced with,The agent told me that my query would be solved by 10am this morning 16/04/2020. This never happened as promised. So I called in again after 1pm I explained the entire query again to the agent. The agent mentioned that he understood the situation and it takes between 24 to 48 hours to get resolved, then I received an SMS @ 19:03pm data cannot be reversed as its been used (image attached) please advise as to what is going on. I firstly received the wrong data bundle without my consent, secondly I never received 2gb any time data. Reason being I cannot understand why my free data (from my supercharge) is still on my card and the 2gb is gone. Don't call centre agents know how this works? When u recharge u get free data if I go on the internet my free data gets used then my bundle that's the norm. But cell c agents don't seem to know this?? I need this matter resolved asap. I am tired of calling the customer service and getting not joy they clearly have no clue as to how to assist customers. They need product knowledge really badly. I have attached all of the SMS and relevant correspondence. Please can this get sorted out. She has phoned u guys numerous times none of u know what's happening. " not even the manager knows what to do. We both will be leaving this network. What is so hard for an agent to check what went wrong on their system? Can't they check where the data has went. She did not use it.