CJ
Carla J
1 reviews | Active since Feb 2015
07 Apr 2026, 16:14
Cell C Needs Some POPIA Guidance
Thanks for:
1. Cold calling me without my permission 2. Refusing to tell me where you got my details from 3. Continuing to try and sell me something, even though I am not interested 4. Hanging up on me when I ask to be removed from the database
Lovely how POPIA works so well. (if you want to call me about this complaint, you already have purchased my number so it's on a database somewhere...)
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Replies (1)
Cell C's replyOfficial
07 Apr 2026, 16:20Dear Carla,
Thank you for reaching out to us and sharing your concerns.
We sincerely apologise that you were contacted without your consent, that our team could not provide information about how your details were obtained, that you received further sales calls despite declining, and that your request to be removed from our database was not handled correctly.
Please be assured that we will forward your request to the relevant team to ensure that your contact details are removed from our database. You will not receive further communications from us once the removal has been processed.
We value your feedback, and we are committed to improving our processes to prevent situations like this in the future.
Thank you for your patience and understanding.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your concerns.
We sincerely apologise that you were contacted without your consent, that our team could not provide information about how your details were obtained, that you received further sales calls despite declining, and that your request to be removed from our database was not handled correctly.
Please be assured that we will forward your request to the relevant team to ensure that your contact details are removed from our database. You will not receive further communications from us once the removal has been processed.
We value your feedback, and we are committed to improving our processes to prevent situations like this in the future.
Thank you for your patience and understanding.
Regards,
Cell C | MMa
Cell C's reply07 Apr 2026, 16:20
Official
Dear Carla,
Thank you for reaching out to us and sharing your concerns.
We sincerely apologise that you were contacted without your consent, that our team could not provide information about how your details were obtained, that you received further sales calls despite declining, and that your request to be removed from our database was not handled correctly.
Please be assured that we will forward your request to the relevant team to ensure that your contact details are removed from our database. You will not receive further communications from us once the removal has been processed.
We value your feedback, and we are committed to improving our processes to prevent situations like this in the future.
Thank you for your patience and understanding.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your concerns.
We sincerely apologise that you were contacted without your consent, that our team could not provide information about how your details were obtained, that you received further sales calls despite declining, and that your request to be removed from our database was not handled correctly.
Please be assured that we will forward your request to the relevant team to ensure that your contact details are removed from our database. You will not receive further communications from us once the removal has been processed.
We value your feedback, and we are committed to improving our processes to prevent situations like this in the future.
Thank you for your patience and understanding.
Regards,
Cell C | MMa