Cell C need to start being accountable for their consultants faults!!!!!

Two days ago I logged a complaint on this platform and a lady by the name of Palesa called me to try help me. She asked me some interesting questions which i had no answers to, so i went to the branch to investigate myself. Turns out that the consultant that helped with my cellphone and ****le contracts mixed up my sim cards.

All the times i was complaining about my airtime being depleted quickly on social meadia and not getting a response, only to find out i have the wrong sim. Now my question is where is the correct sim??? Cellc has made my experience so traumatic and confusing. This is a mess and it is very unfortunate that i am not getting the support that i need from my service provider. Cellc has become so predictable that i even know the questions that the managers ask me - they going to ask me why am i only picking this up now... I don't wanna take away from the amazing consultant Palesa and the consultants at MoA who helped me investigate this problem.

Otherwise the rest are just useless.