"Cell C" need i say more?

One of our SIM cards mysteriously stopped working 11/05/18. We phoned customer care and was advised to buy a SIM card, phone in again and do SIM swap (Cost R10) On the 13th drove to Cell C Alberton City bought SIM card (R10) from Phelokazi (very, very helpful and friendly) I requested her to assist me, as I am in the shop and they are not busy at all.

This is where it all went pear shape... I phoned "customer care" from my phone, and they flipped out, cause I am phoning from a store, insisting I pay R115 for a another SIM, and refusing to assist me to activate SIM I already bought. Not only were they rude to me the customer but had the sales person I requested assistance from in tears in front of everyone in the shop for trying to do what I, the customer requested. PATHETIC!!! With no alternative I had to buy another SIM @ R115 to get my phone to work (Please the R105 they "stole" from me this way, is not the main issue here, it is they way they handled me and their staff member at the Alberton store) On 15/05 I send customer care an e-mail (Incedent180 ********** 45) my complaint and questioning the incident and manner I and the sales person were treated. On the 22/05 I eventually get a reply that they were unable to reach me on my cell, (which is never off or showed any missed call) to do a security check for who knows what reason... as I am not questioning an account or anything and rep**** informing them of this small fact. Response received on the 24th explaining they have to do security check to be able to do SIM-swap. This only shows that hey don't even read complaints properly (SIM Swap was done!!)I am questioning the manner in which it was done, and why I had to buy an additional SIM, just because I am in my "service provider's store!!!!" I then requested that they send me a manager/team leader/or someone's in charges details to talk to...today is the 31st still NO RESPONSE Cebisile Shezi, Judith Mtjalo and Agnes Rathaba you are an aba*****t to your Customer Care department in my opinion. Cell C, it seems that all the big corporate companies like yourselves do not take us your paying customers, serious and see us as cash-***s only, to be milked in any way possible to improve your bottom line.