Cell C need complete new managment/staff
Let me tell you why Cell C is going out of bussiness, ITS YOUR CUSTOMER care. I have been trying to get hold of them for over 1 hour, but "your call is important to us..." So I decided to pull a fast 1, I phoned back & went to option New Contract & under a minute my call was answered. Spoke to a very sick person who promised to get the consultant to phone me. I have not received any call, so I'm wondering if that sick person got hospitalised before he gave the message, or he gave the message & the consultant does not care. I have been with Cell C from day 1 they are in operation & if this is how they treat an old client, I can only wonder how they treat the new customer. Cell C is giving me no option, but to cancel the upgrade I did on Tuesday & move over to Vodacom/MTN or Telkom. I won't feel any pity when CellC get bankedrupt as its their own fault
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Replies (6)0
Replies (6)
Cell C's replyOfficial
04 Aug 2022, 13:04Good day Ronald
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Please private message us a brief description of your query. We would appreciate an opportunity to assist you.
^NT
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Please private message us a brief description of your query. We would appreciate an opportunity to assist you.
^NT
Cell C's reply04 Aug 2022, 13:04
Official
Good day Ronald
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Please private message us a brief description of your query. We would appreciate an opportunity to assist you.
^NT
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Please private message us a brief description of your query. We would appreciate an opportunity to assist you.
^NT
's updateReviewer Update
04 Aug 2022, 13:07I did an upgraded on Tuesday. All I need to know is when I will receive the package so that I can make myself available.
's update04 Aug 2022, 13:07
Reviewer Update
I did an upgraded on Tuesday. All I need to know is when I will receive the package so that I can make myself available.
's updateReviewer Update
08 Aug 2022, 08:58You guys just speak to much of lies. When I phone the call center now, they say its 3-7 working days. Please can you get retention to phone me as i want to cancel this upgrade
's update08 Aug 2022, 08:58
Reviewer Update
You guys just speak to much of lies. When I phone the call center now, they say its 3-7 working days. Please can you get retention to phone me as i want to cancel this upgrade
's updateReviewer Update
10 Aug 2022, 12:10I just received a sms stating that my order is delayed due to high demand.... Refer to your communication below dated 8 August 2022? I smell a fish!!!
I choose to reply publicly, as when I reply privately, you guys ignore
Cell C encourage private reply, as then get to choose to ignore. When you reply publicly, they are very quick to respond... "we have sent you a private message"
Hi,
We have received stock of the Samsung S21 FE devices. Your order will be dispatched. You will receive an SMS once released.
^NZ
I choose to reply publicly, as when I reply privately, you guys ignore
Cell C encourage private reply, as then get to choose to ignore. When you reply publicly, they are very quick to respond... "we have sent you a private message"
Hi,
We have received stock of the Samsung S21 FE devices. Your order will be dispatched. You will receive an SMS once released.
^NZ
's update10 Aug 2022, 12:10
Reviewer Update
I just received a sms stating that my order is delayed due to high demand.... Refer to your communication below dated 8 August 2022? I smell a fish!!!
I choose to reply publicly, as when I reply privately, you guys ignore
Cell C encourage private reply, as then get to choose to ignore. When you reply publicly, they are very quick to respond... "we have sent you a private message"
Hi,
We have received stock of the Samsung S21 FE devices. Your order will be dispatched. You will receive an SMS once released.
^NZ
I choose to reply publicly, as when I reply privately, you guys ignore
Cell C encourage private reply, as then get to choose to ignore. When you reply publicly, they are very quick to respond... "we have sent you a private message"
Hi,
We have received stock of the Samsung S21 FE devices. Your order will be dispatched. You will receive an SMS once released.
^NZ
's updateReviewer Update
10 Aug 2022, 12:29the below was stated by Cell C & not by me
An upgrade has been processed. Delivery takes 3-5 working days. We will contact you upon delivery.
^NT
An upgrade has been processed. Delivery takes 3-5 working days. We will contact you upon delivery.
^NT
's update10 Aug 2022, 12:29
Reviewer Update
the below was stated by Cell C & not by me
An upgrade has been processed. Delivery takes 3-5 working days. We will contact you upon delivery.
^NT
An upgrade has been processed. Delivery takes 3-5 working days. We will contact you upon delivery.
^NT
's updateReviewer Update
15 Aug 2022, 11:54I was given confirmation on 11 August that the colour I wanted was out of stock. They changed it to a colour they have in stock. They assured me that I will get deliver by 17 August 2022. When I phoned today, they say the colour has not been changed & they can not give me a deliver date. Please, I am tired of writing email, hello Peter complaints, phoning in, can a senior manager please phone me & explain to me why I am being victimised?? And please don't write "We apolgise for any inconvience", casuse you really don't know what that means!
's update15 Aug 2022, 11:54
Reviewer Update
I was given confirmation on 11 August that the colour I wanted was out of stock. They changed it to a colour they have in stock. They assured me that I will get deliver by 17 August 2022. When I phoned today, they say the colour has not been changed & they can not give me a deliver date. Please, I am tired of writing email, hello Peter complaints, phoning in, can a senior manager please phone me & explain to me why I am being victimised?? And please don't write "We apolgise for any inconvience", casuse you really don't know what that means!