Cell C neck strapped

On the 19th of August 2022 I completed and online Facebook request for cell c to contact my husband for a cell c contract. He was called on the 20th by a sales lady named Gloria who approved him for a Huawei Nova Y70 plus. He received a call on Monday the 22nd of August to say his phone will not be delivered on time due to the national strike taking place on 24th August.

When we did not get any notification after that I personally called cell c on 26th August and spoke to a guy called Nhlapo at the deliveries department. I gave him my husband ID number and was informed that my husband contact was declined due to a salary discrepancy.... I then told him how could this be since he was approved and had already received a phone call... He then said my husband was only pre approved and then later declined.

I then immediately after that called cell c spoke to Gloria this was also on the 26th of August. I was then also approved for a cell contract for the same product as I really wanted my husband to have this phone.

On Monday the 29th of August 2022..... I received an sms to confirm my debi check which I did... Thinking everything is fine the phone will come.... The same evening my husband who was told his contact was declined received a debi check request as well as an email with his cellphone contract quote... THE SAME CONTRACT THAT WAS DECLINED... So he declined the debi check we then called in and spoke to Bonolo who confirmed that my husband has only one contract with cell c and he can cancel the debi check it's fine and he can ignore the contract only one contract exists for him.

On the 30th of August at just befor 11am a cellphone Huawei Nova Y70 plus was delivered at my place of work for my husband! I was in such a panic and wanted to cancel my one because obviously something was not communicated right.

I immediately called cell c I spoke to Ntombi I explained the whole situation to her and told her we declined the debi check and what would happen if I cancel my contact she told me that it would affect my credit score negatively.... And at that point I was up in arms because we want to buy a house and want nothing to affect my credit score....

I then received also on the 29th of August a sms with an order number SPI*** that it has been approved and ready for the couriers.... Today I received a sms saying that the parcel is on its way and at 1pm another sms saying that they could not deliver my parcel and will be in contact.

No waybill number no contact number nothing.

I am so disgusted with the bad bad customer service I have received from cell c... I mean it was not my fault that the communication there is mixed up and we're told the wrong information by the cell c agen. We wanted one contract and were told it was declined I then had to out of love for my husband I took another.... And when I wanted to cancel due to Cell C lack of communication that landed us in this situation I was told basically take it or you will be held accountable...

Cell c to this day has not even apologized for this heinous error on their part and I'm just ****ed off because I have to wait like I owe cell c a favor. When I am the consumer and I feel that I was done in by this.

I don't want to cancel if this will affect my credit score but I just feel cell c needs to own up and give me as the consumer some sort of reimbur*****t as the consultant Zanele stated yesterday they were supposed to give me two phones for the price of one. The reference number for yesterday call is ***

I strongly feel like reporting cell c to the NCR. Because I as a consumer have to have a strap on my neck take it or be held accountable and be in bad credit because of their fault

Awaiting your speedy response