Cell C ****** my money

I tried buying extra data on the Cell C app. They deducted the money via PayFast but never credited my account with the data. After an hour holding for a call operator to speak to his manager he cut me off. I don't think he even tried to speak to anybody. The branch could not help me. Then FNB said i must talk to PayFast to refund me the money. They say I must talk to FNB or Cell C. Oh, and I am still waiting since 5 January for Cell C to provide me with the recording for an interaction I had with them in December. I have been a Cell C customer for many years with a number of accounts so its sad to see they just don't care.