Cell C must learn a hard lesson

I have honestly had it with Cell C and more so the HOD of Cell C fibre to the home. Mr Denver Naidu the supposed head of department that claims ownership of irate clients complaints then doesn't actually do anything. I had previously complained to this head of department for speeds that I was paying for and hadn't gotten for over 6 months. Eventually after many many calls made to Cell C and emails back and forth this was eventually found that the issue was on their end, the funny thing is for 6 months my router indicated to Cell C that it's off and no services could be sent to the router, however the router was always on so clearly a capturing error on Cell Cs end, guess who had to suffer with 10 meg speeds and constant disconnections whereas I am paying for a 50 meg line.

That's not even the worse of it, recently I moved home. The most disgusting service I had to ever endure in my life, was when I requested to do a address change on the line, firstly they send me PDF documents to fill in, I do so and send it back. It took Cell C 1 week to get these documents. The reason for that is because they send clients *******ed PDF files then when you send it back to them and they cant view the file then it becomes your problem as the consumer. To make matters worse, it took Cell C another 1 week to figure out what my address is, to the point whereby I needed to send a Google pin location to them because Google maps is poisones for Cell C to use. Then I as the consumer have to explain to the head of department and staff how to do their jobs, there is a existing white fibre box already installed by OpenServe so logic tells me of I have given you that fibre box's serial number, and you cross check this with Openserve then you will figure out what the address is. Not only that but after filling in the subscription form to indicate the plan and provider I want, I clearly indicate to the HOD and Staff that I wish to go with Vumatel, days later they send me communications that they getting a technician out and placing my move order with Openserve, which is not what I had indicated on the documents they asked me to fill in. A clear and blaitant disregard for their clients honestly. But it gets better, as this is the 3rd week without internet I reach out to the HOD and ask him what is Cell C going to do for me as a loyal client that had only had extremely bad service since the start of this contract. Being without any services for 3 weeks and with the fact that my line wasn't even calibrated properly on their end for over 6 months with poor connection and terrible speeds while on a 50meg up/down. I had then asked the HOD what will he be looking at doing to compensate me for this trail of disgusting and appauling service, he then said he will ensure that he wavers one months perimium in the hopes to keep me on as a loyal client and as a gesture to keep me at Cell C. This was welcomed by myself seeing that Cell C actually gives a darn about thier clients and keeping them. But this was short lived like I said Mr Denver Naidu is simply just a HOD that seems to be all talk and no action. I had to look him back into each email communicate, because he is too superior to deal with a complaint that he himself said will be dealing with my account personally moving forward and not his *********** support staff. This was also short lived has he just kept passing there queries to someone in his support team. So here is my question to you Mr Denver Naidu. You say you will take over my account and deal with any issues I might have or may have personally, however your involvement is minimal, you also say things like you apologize for the inconvenience caused yet your team is the one that keeps causing me inconvenience. You say will will arrange a waver of one months premium but then when I ask you via email if this is in place, you refuse to respond. So this is it. I am sick and tired of Cell C I honestly feel that this corporate as well as its life line department being Fibre team is undermining their consumers. If wish to hear back from Denver Naidu and only him! Should I get no response within 24 hours from now I will be paying your HO a visit in Woodmead whereby I will be leaving a complaint in writting as well. Then within 2 weeks if I am not satisfied with the level of service that we as consumers should be getting as paid clients, I will be moving onto the next step and filling a formal complain at ICASA. And then at this point i will also be getting my lawyers involved for all the business losses I have had due to poor line speeds, consistant disconnections, and now a 3 week downtime that could have been prevented if Cell C fiber and admin staff actually paid attention to their jobs. So yes Cell C yes you have finally met your match, believe me that when I say, you have more complaints than compliments on Twitter, Facebook, social media and SP forums. And it would be nothing but a walk in the park to crush the little footprint Cell C still has in South Africa. I will be approaching other clients of yours that has the same and worse services provides to them by you and I will gather all these people's complaints and poor experiences, and I will prove to ICASA as well as any high count in the land that Cell C mobile/Fibre is nothing but poser provider. You offer services that you can't even uphold, the line speeds are never even slight or remotely need the speeds consumers must pay for! ***** is what I call that. So Mr Denver test me on this one it will be your last time undermining a consumer! I have work for international corporate and the level of service you deem "good" is a embarrassment not only for Cell C. But as a country to know that we have such rot within the economy sucking up people's money and nothing giving them what they pay for! Either Cell C ups the service levels or we as the people suffering by your hand will make sure we prove your incompetence in the market to ICASA and shut you down for good!

Mr Denver Naidu I'm waiting for a call or email......you have ignored them for a couple of days now! Perhaps refer to your email sent to me on the 6th December 2021 @08:14am