Cell C must fall ASAP.

What a pity there isn't a minus next to the red star. Here's my story: Husband had 4 cell c contacts, October last year 2 contacts finished and cell c over the phone down graded 1 to sim only and canceled the other contact. They allowed the remaining 2 contacts to be updated which my husband upgraded 1 and down graded the other 1 to sim only. So that left us with 3 contacts, oh no we still had 4!!!!! We changed banks over 2 years ago and gave cell c the new banking details more than once and the still up to today debit from a clossed banking account!!!!! My husband pays via EFT for over 2 years now and sucks and amount from he's thumb because of continued failure from cell c to email account. So yesterday 19 Feb decided to phone cell c and keep the 4th contact but do a nr change, I received a statement showing we owe nothing other than current, today some bright spark phones and refuses nr change cause we are in arreas with R4000 I've tried to explain the error on there side but I gave up. On previous calls to cell c we were told there are 5 contracts but can't provide the 5 contract nr. Please help if you can.