DP
Dee P
1 reviews | Active since Sept 2014
09 Aug 2024, 08:14
Cell C MOST USELESS MOBILE PROVIDER
3 weeks later and no feedback from Cell C. Always responding privately on hello peter with excuses but no resolutions
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
09 Aug 2024, 08:43Dear Dee Pillay,
Thank you for reaching out to us regarding your pending query.
We understand your frustration, and we sincerely apologize for not meeting your expectations. We can confirm that your contract end date is 09/11/2024. As per the terms and conditions, the cancellation can be processed 30 days before expiry. For an immediate cancellation, a fee of R 797.38 (excluding current bill) would be required to settle the remaining three months on your contract. Additionally, we have added a flag to your profile to cease upgrade and sales calls as per your request.
Our team is actively working on your query, and you will be contacted by Monday with further assistance and feedback.
Regards,
Cell C | TN
Thank you for reaching out to us regarding your pending query.
We understand your frustration, and we sincerely apologize for not meeting your expectations. We can confirm that your contract end date is 09/11/2024. As per the terms and conditions, the cancellation can be processed 30 days before expiry. For an immediate cancellation, a fee of R 797.38 (excluding current bill) would be required to settle the remaining three months on your contract. Additionally, we have added a flag to your profile to cease upgrade and sales calls as per your request.
Our team is actively working on your query, and you will be contacted by Monday with further assistance and feedback.
Regards,
Cell C | TN
Best regards,
Cell C's reply09 Aug 2024, 08:43
Official
Dear Dee Pillay,
Thank you for reaching out to us regarding your pending query.
We understand your frustration, and we sincerely apologize for not meeting your expectations. We can confirm that your contract end date is 09/11/2024. As per the terms and conditions, the cancellation can be processed 30 days before expiry. For an immediate cancellation, a fee of R 797.38 (excluding current bill) would be required to settle the remaining three months on your contract. Additionally, we have added a flag to your profile to cease upgrade and sales calls as per your request.
Our team is actively working on your query, and you will be contacted by Monday with further assistance and feedback.
Regards,
Cell C | TN
Thank you for reaching out to us regarding your pending query.
We understand your frustration, and we sincerely apologize for not meeting your expectations. We can confirm that your contract end date is 09/11/2024. As per the terms and conditions, the cancellation can be processed 30 days before expiry. For an immediate cancellation, a fee of R 797.38 (excluding current bill) would be required to settle the remaining three months on your contract. Additionally, we have added a flag to your profile to cease upgrade and sales calls as per your request.
Our team is actively working on your query, and you will be contacted by Monday with further assistance and feedback.
Regards,
Cell C | TN
Best regards,
DP
Dee P's updateReviewer Update
13 Aug 2024, 18:17Can I speak to a manager instead of these dumb responses with no proper explanation. Why am I getting harassed from the unhelpful idiots in your upgrade department continuously
DP
Dee P's update13 Aug 2024, 18:17
Reviewer Update
Can I speak to a manager instead of these dumb responses with no proper explanation. Why am I getting harassed from the unhelpful idiots in your upgrade department continuously
DP
Dee P's updateReviewer Update
13 Aug 2024, 18:191 month later and no feedback or genuine service it is disgusting. Once again your upgrade agent YESHNI told me it's not her job to assist and I MUST TAKE IT UP WITH CUSTOMER SERVICE. CELL C IS A JOKE OF NOTE
DP
Dee P's update13 Aug 2024, 18:19
Reviewer Update
1 month later and no feedback or genuine service it is disgusting. Once again your upgrade agent YESHNI told me it's not her job to assist and I MUST TAKE IT UP WITH CUSTOMER SERVICE. CELL C IS A JOKE OF NOTE
Cell C's replyOfficial
13 Aug 2024, 21:00Dear Dee Pillay,
We have requested a call back from a manager to assist you so that we can resolve your matter promptly.
Regards
Cell C | MM
We have requested a call back from a manager to assist you so that we can resolve your matter promptly.
Regards
Cell C | MM
Best regards,
Cell C's reply13 Aug 2024, 21:00
Official
Dear Dee Pillay,
We have requested a call back from a manager to assist you so that we can resolve your matter promptly.
Regards
Cell C | MM
We have requested a call back from a manager to assist you so that we can resolve your matter promptly.
Regards
Cell C | MM
Best regards,
DP
Dee P's updateReviewer Update
18 Aug 2024, 10:14Over 5 weeks of harassment and cell c has not resolved my complaint. Do youll strategically use the suffocation method???
DP
Dee P's update18 Aug 2024, 10:14
Reviewer Update
Over 5 weeks of harassment and cell c has not resolved my complaint. Do youll strategically use the suffocation method???
DP
Dee P's updateReviewer Update
18 Aug 2024, 10:18Im not sure if youll have heard something called CUSTOMER SERVICE.... it might sound foreign to you but SOOOO MANY OF YOUR UPGRADE CONSULTANT HAVE BLATANTLY DECLINED ASSISTANCE BUT WOULD HAVE GOTTEN THE SALE COMMISSION AND INCENTIVES HAD I UPGRADED
DP
Dee P's update18 Aug 2024, 10:18
Reviewer Update
Im not sure if youll have heard something called CUSTOMER SERVICE.... it might sound foreign to you but SOOOO MANY OF YOUR UPGRADE CONSULTANT HAVE BLATANTLY DECLINED ASSISTANCE BUT WOULD HAVE GOTTEN THE SALE COMMISSION AND INCENTIVES HAD I UPGRADED
Cell C's replyOfficial
18 Aug 2024, 10:41Dear Dee Pillay,
We have requested an update from our team regarding this query.
We sincerely apologize that this is taking longer than expected, we will have the matter resolved.
Regards,
Cell C | TN
We have requested an update from our team regarding this query.
We sincerely apologize that this is taking longer than expected, we will have the matter resolved.
Regards,
Cell C | TN
Best regards,
Cell C's reply18 Aug 2024, 10:41
Official
Dear Dee Pillay,
We have requested an update from our team regarding this query.
We sincerely apologize that this is taking longer than expected, we will have the matter resolved.
Regards,
Cell C | TN
We have requested an update from our team regarding this query.
We sincerely apologize that this is taking longer than expected, we will have the matter resolved.
Regards,
Cell C | TN
Best regards,