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Naresh P

1 reviews | Active since Oct 2013

01 Apr 2018, 08:23

Cell c most *********** SA network provider

Cell c must be the most *********** cell phone provider in the the world they are full of false promises, dropped calls when calling the fall center and even the new manager Elon Govender has started to follow that trend. When calling to enquire on a cancellation they tell you to call closer to the time that your contract ends. When you call back they want 30 days notice. I logged a query over 3 weeks ago and still nothing.

Even worse the cannot do a simple thing like change of package. Tried to change may package on month end 1st April after calling in on the 16th March. They go and change my voice, data and sms package to data. With lots of false promises by Elon to get this speedy resolved, 12 days later still nothing and not only on the first of the month it is messed up with them charging me for a data package that I did want.

I fail to understand how something that should be so simple can be so complex for a company.

The customer service is totally useless.

0
Replies (12)
Cell C
Cell C's reply03 Apr 2018, 07:23
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

NP
Naresh P's update04 Apr 2018, 13:11
Reviewer Update
Once of your consultants called on the 03/ 04 while i was driving and the call got cut. I did give an approriate time to call and still nothing
NP
Naresh P's update11 Apr 2018, 15:35
Reviewer Update
I logged this on the 1st April, cellc is taking over a week to retrieve call recording - how pathetic. Shows how they have no control of what is going on and yet they still have the audacity to cell me new products. Where is your customer service or does it even exists at cellc
Cell C
Cell C's reply12 Apr 2018, 09:21
Official

Good morning Naresh

The consultant who contacted you on the 4th is not at work today but we will get someone to assist in his absence. Apologies for the delay.

Regards

Cell C | PN

NP
Naresh P's update17 Apr 2018, 12:45
Reviewer Update
Still waiting for may account to be resolved for Marcha and April
Cell C
Cell C's reply17 Apr 2018, 13:06
Official

MAropeng has attempted to get hold of you with no success. A follow up request ahs been sent to him.

Regards

Cell C | DA

NP
Naresh P's update19 Apr 2018, 15:24
Reviewer Update
Still waiting - it seems that you don't have staff available or would you like me to buy airtime for Cell C so that you can call me to resolve
Cell C
Cell C's reply20 Apr 2018, 13:40
Official

Good afternoon Naresh

We will get someone to contact you, apologies for the poor service.

Regards

Cell C | PN

NP
Naresh P's update24 Apr 2018, 09:54
Reviewer Update
Wow Cell C still waiting on your pathetic service, Riddle : - how long does it take Cellc to find a staff to make a call Answer - never as Cell c is useless
NP
Naresh P's update30 Apr 2018, 15:10
Reviewer Update
1 month this query is logged, 17 days since last contact 13 days since cell csaid theya re going to call do you not care about your customers This month i am going to be over debited because Cell c failed to care for it's cleints and provide the support they commited to .
NP
Naresh P's update03 May 2018, 15:11
Reviewer Update
At 8:38 am on the 2nd May Cell c sent an sms to say they recieved my query and then nothing. No feedback, no contact :(. Further to stuff up of Cell c, i did not get my monthy 1 gb data. On my other data package which was to be terminated - i was charged fully looks like i have to go but to the https://waspa.org.za/consumer-support/
Cell C
Cell C's reply04 May 2018, 09:15
Official

Good morning Naresh

We will get someone to follow up on this matter and assist. Do expect communication.

Regards

Cell C | PN